Great Healthworks's reply to:
Great Healthworks - Won't honor cancellation
Placed order on Sunday afternoon. 2 hours later my husband told me
to cancel as he has an issue with Omega 3 oils. Called customer service. They don't work on Sunday, only Mon-Fri, from 9AM to 6 PM EST. We live in Calif. Called Monday morning at 6:20 PST - 9:20 EST
Waited on hold for more than 25 minutes because of the overwhelming volume of people trying to buy. When I convinced the agent I wanted to cancel she finally said (after 5 minutes of arguing) that the order was cancelled. When I checked my credit card last nite (Mon nite) I had 2 orders pending. Called this morning (Tues)
at 6AM PST (9AM EST) and waited only 17 minutes. After much discussion was told my orders (both of them) would be cancelled. Will they be cancelled Tune in again in a few days and find out. I would never trust these people again.
Reason of review: Poor customer service.
Monetary Loss: $120.
Preferred solution: Full refund.