Reply by Great Healthworks

The service professionals in our Customer Advocacy Group contacted you and explained that there had been a telephone malfunction and each side of your call could not hear the other. We’re sorry for any inconvenience this might have caused. We certainly don’t allow our staff to terminate customer calls. In addition, you were unable to reach our website because you were inadvertently using one of our email addresses. As you asked, your automatic shipments have been cancelled. You seemed pleased with the results of this conversation and you even indicated that you were going to post a positive follow up to your original review.
Azle, Texas

I called to cancel my account and was placed on hold for 15 minutes then transferred to customer loyalty and held for another 3 minutes. Then I was hung up on when I refused to give an answer why I wanted to cancel.

I also visited the website and it was not recognized..I tried several times. What terrible customer service you people have. I want to cancel my order of name is Barbara Saunders, 7860 Reed Rd, Azle, Tx 76020. I expect that to happen immediately.

I do not have the patience to wait another 18 minutes on hold when I place a phone call. Please cancel this account and let me know.

Reason of review: Order processing issue.

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