Reply by Great Healthworks

Thank you for your review, unfortunately we were unable to reach you. We strive to deliver excellent customer service. From time to time, due to call volume we experience longer wait times but can also be reached through email. As advised in our voicemail your account has been cancelled and there will be no further charges. We really appreciate your feedback; please feel free to contact us at 1-800-607-0419 should you have any further concerns and one of our agents will be more than happy to assist you.
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WE SIGNED UP FOR PERIODIC SHIPMENTS OF OMEGA XL AND HAVE NOT BEEN ABLE TO CANCEL THE SHIPMENTS.

IF YOU CALL THEM AND YOU WANT TO ORDER FROM THEM THEY ARE AVAILABLE BUT IF YOU WANT TO CANCEL THE SHIPMENTS YOU CANNOT GET THROUGH TO THEM.

I SPENT A WHOLE DAY TRYING TO SPEAK TO CUSTOMER SERVICE BUT WAS KEPT IN A RECORDING LOOP SO I COULD NOT CANCEL.

THEIR EXCUSE IS THAT THEY ARE SO SUCCESSFUL BUT IF IT TAKES HOURS AND HOURS ON THE PHONE TO GET THROUGH TO THEM IT MUST BEE THAT THOUSANDS OF PEOPLE ARE TRYING TO CANCEL OR THAT THEY JUST WILL NOT LET YOU CANCEL!

I HAD TO CALL AMEX TO STOP THE CHARGES.

Reason of review: Return, Exchange or Cancellation Policy.

Preferred solution: STOP THE DELIVERIES.

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