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Great Healthworks's reply to:

Want to cancel my account | Great Healthworks review from Azle, Texas

The service professionals in our Customer Advocacy Group contacted you and explained that there had been a telephone malfunction and each side of your call could not hear the other. We’re sorry for any inconvenience this might have caused. We certainly don’t allow our staff to terminate customer calls. In addition, you were unable to reach our website because you were inadvertently using one of our email addresses. As you asked, your automatic shipments have been cancelled. You seemed pleased with the results of this conversation and you even indicated that you were going to post a positive follow up to your original review.
Review
#818633 Review #818633 is a subjective opinion of poster.
Reason of review
Order processing issue

I called to cancel my account and was placed on hold for 15 minutes then transferred to customer loyalty and held for another 3 minutes. Then I was hung up on when I refused to give an answer why I wanted to cancel.

I also visited the website support@greathealthworks.com and it was not recognized..I tried several times. What terrible customer service you people have. I want to cancel my order of OMEGAXL...my name is Barbara Saunders, 7860 Reed Rd, Azle, Tx 76020. I expect that to happen immediately.

I do not have the patience to wait another 18 minutes on hold when I place a phone call. Please cancel this account and let me know.

Great Healthworks's reply to:

No reply, no recognition, misdirected | Great Healthworks review from Donna, Texas

Reviewing the record of your calls, you were advised that you were not required to return your order in order to receive a refund. We regret to learn that you had difficulty contacting us after that call. However, you returned your order and one of our agents attempted to call you but his call was terminated. A refund was issued to your American Express account on April 2, 2015.
Review
#603990 Review #603990 is a subjective opinion of poster.
Reason of review
Poor customer service

I ordered and you shipped on January 26th , order #L-A00019947,

talked to my Dr. and was told don't take them. I called you and

was told you would not send another order until Mar. 26th, and don't

return the order yet. this was according to a rep. named Gustavo

Cabrera. Your operator says that is not a recognized name. You will

not answer a phone for over 1/2 hr. You said don't send back until

later date so (SO YOU COULD ARGUE ABOUT THE 90 DAYS) WELL,

I am sending them today and YOU WILL CREDIT MY CREDIT CARD WITH THE FULL AMOUNT of statements.

CALL ME @ 956-532-4662. Wendell R. Jeffrey

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