I was a customer for many years of this company. I moved in January, 2013.
I called and asked the company to suspend my shipments until I was ready to supply them with a new address to resume the shipments. I checked my bank statement in April, 2013 and found a charge to this company. I called them to ask where the shipment was and they told me that they sent it to my old address. They told me that I authorized them to send it out in April which makes no sense.
They told me that they had me recorded giving them authorization. When I asked to hear this recording they told me that I would need to get a court order. One customer service rep hung up on me the other said the same thing and she said we have an A+ rating with the Better Business Bureau. They said that my money could not be refunded but they could send another product to my new address.
This is not satisfactory. When I asked for a supervisor I was told that one was not available and one would call me back at their convenience. Common Sense: If I moved, call me to secure my new address. This company is a rip-off and a scam.
They will do anything to get your money and will attempt to make you feel *** for asking for a refund. Please stop dealing with these scam artist.
Monetary Loss: $50.