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How to cancel subscription immediately?

Waited last week over three hours and never got a person to talk to but received an order that wasn't wanted but was charged to my credit card for over $75.00, because it was listed as utilities/bill. Have been waiting on phone for over an hour on the 488-****, then went on line and found this number to call 609-****, it has been over 20 minutes on it.

I guess that I will have to go on social media and give a bad review and let all my friends know not to order anything because then you can never cancel once you start. No person answers, it is a nightmare!!

Answer #49520
1 answer
By Admin on Behalf of the Company #1915415
Thank you for your review. After reviewing the account in question, we acknowledge the attempts made to contact us. We have been experiencing an increased volume of customer requests and apologize for any delays in providing a timely response. We are happy to have been able to speak with you on August 18, 2020. As discussed, your account has been canceled. As a courtesy, we have submitted a refund minus shipping and handling for your last order. Please allow 1-3 business days for processing. We welcome any future requests via our customer service line at 1-800-488-8082 or support@greathealthworks.com. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST. Our goal is to provide excellent customer service to all customers. We take our customer’s comments seriously and appreciate the feedback shared.
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How do I cancel my autoship

I’m moving out of state. I told the gentleman when I was making my order.

He said to call and cancel but I keep calling and nobody answer. He said I will get my order within 5 to 7 days now its 15. I’m leaving next week. I can’t get in touch with nobody.

What is going one. Why there is no answer?

Answer #49324
1 answer
By Admin on Behalf of the Company #1912692
Thank you for your review. We are happy to have been able to speak with on August 17, 2020. As discussed, we have confirmed that your orders were delivered on August 13, 2020. We have also canceled your accounts as requested. We welcome any future requests via our customer service line at 1-800-488-8082 or support@greathealthworks.com. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST. Our goal is to provide excellent customer service to all customers. We take our customer’s comments seriously and appreciate the feedback shared.
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How do I go about canceling my subscription?

No one answers on the customer service line. I want to cancel my subscription immediately.

Answer #45124
1 answer
By Admin on Behalf of the Company #1889366
Thank you for your review. After reviewing the account in question, we acknowledge the attempt made to contact us and apologize for any delays in providing a timely response. We have been experiencing an increased volume of customer requests. We are happy to have been able to speak with you on July 2, 2020 in reference to the account for Gregory Bauer. As discussed, we have canceled all future shipments linked to the account referenced during our call. We welcome any future requests via our customer service line at 1-800-488-8082 or support@greathealthworks.com. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST. Our goal is to provide excellent customer service to all customers. We take our customer’s comments seriously and appreciate the feedback shared.
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Need to cancelled suscription

Order it for someone that did pay me back. Need to cancelled

Answer #44469
1 answer
By Admin on Behalf of the Company #1887545
Thank you for your review. We have attempted to contact you, but unfortunately, we were unable to reach you or leave a voicemail. As requested, your Auto-ship has been cancelled. We strive to deliver excellent customer service. If you have any additional questions or concerns, feel free to contact us at 1-800-488-8082, and one of our agents will be more than happy to assist you. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
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Orders of Omega XL

How do I cancel any further shipments of Omega XL? This product is not helping me and I cannot see wasting money on something that does not work.

Answer #5005
2 answers
Anonymous
#1709110
How do I cancel any further shipments of Omega XL? This product is not helping me and I cannot see wasting money on something that does not work.
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By Admin on Behalf of the Company #1406695
Thank you for your review, unfortunately we were unable to reach you. We strive to deliver excellent customer service. We are disappointed to hear that you did not experience results. OmegaXL has tens of thousands of customers that report experiencing relief after using our product. Studies show that individuals experience relief after 4 to 6 weeks of using the product. Individual results may vary depending on life styles. As advised in our voicemail your account has been cancelled, please feel free to contact us at 1-800-607-0419 should you have any further concerns and one of our agents will be more than happy to assist you.
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