Reply by Great Healthworks

We’re sorry to learn that you had trouble getting through to us. We are aware that call volume may be high on certain days and at certain times and have expanded our staff to address higher call volumes. In addition, we offer customers the option of contacting us via email at support@greathealthworks.com.
We note that you were contacted by our Customer Advocacy Group and a refund was issued to your Master Card Account on August 7, 2015.
Author's
Sainte-Agathe-Des-Monts, Quebec
0 comments

I had phoned on the 19th, afternoon.I waited about one hour for someone to answer.

Only prerecorded messages, praising your product OMEGA XL and informing how busy you are. I hang up. I was convinced, no matter how long I waited, no one would answer. I called again June 22nd 2PM and was transferred.

A recording informed of a 3 minutes waiting time, then another 3, then 4, then another 3, and 3, and 3 more minutes and so on. Cancel any further shipment. This is no way of doing business. Signed, HP.

Wenger E mail: wengerp@bell.net. Reply requested.

dated 25 June 2:55 AM.order L_9007F3F20

Reason of review: Order processing issue.

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