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Great Healthworks's reply to:

Great Healthworks review in Philadelphia, Pennsylvania: Company Customer Care is anything but

We’re sorry to learn of the difficulty you had trying to receive your order. The agent who received your call is empowered to help you or to seek assistance from her supervisor for that purpose. This has been addressed with her. Your email communication has been answered by our email team and the service professionals in our Customer Advocacy Group have called in response to your posting. According to the United States Postal Service an order was delivered to the address we have on file and a replacement order is en-route, However, as you asked, a refund of 65.90 has been issued to your Master Card account and your account closed. We’re sorry that our customer service department failed to meet your expectations – and ours. We hope that you will give us another opportunity to better serve you.
Review
#749023 Review #749023 is a subjective opinion of poster.
Cons
  • Poor customer care
Reason of review
Poor customer service
Preferred solution
Full refund

Ordered the OmegaXL product on 11/29. I am writing this as of 12/10 and I still don't have the product.

When I contacted Customer Service, they indicated that my order ran into a system glitch which caused the order not to be shipped. The rep said she would re-ship the product. I asked her to upgrade the shipping as I have been waiting (2) weeks and I wasn't even contacted or provided a receipt. Her answer was 'I can't do that".

I suggested that she cancel the order (since it had not been shipped) and re-order with upgraded shipping. Answer - "I can't do that". Suggestion 3 was to cancel the order completely. Answer - "I can't do that" As for me, I will not accept the shipment whenever it arrives and would recommend to anyone that they avoid doing business with this company.

They have my money, I don't have the product, I still don't know when it might show up and the standard answer from customer service is "I can't do that".

What a joke of a company. It makes me wonder if their product does what it claims - I have serious concerns that "It can't do that"

Great Healthworks's reply to:

Great Healthworks review in Waynesburg, Pennsylvania: Will be EXTREMELY difficult in cancelling order

We would very much like to help, but we are unable to do so because you have chosen to remain anonymous. We recommend contacting the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
Review
#345935 Review #345935 is a subjective opinion of poster.
Loss
$65

Was a customer for 2 years. The product was very expensive, seemed to work for one thing, but not all of the things it was supposed to help with.

Gave it a good try and tried to be consistent with taking it. When it becamse too expensive I called to cancel the order.

The cutomer screwwer rep. ( Richard ) was a complete ***.

He offered as many dicscounts as he said he was authorized to offer and then offered to suspend the order for a few months to help me out. When I declined the offers he intentionally tried to *** me off by wasting my time as I had already explained to him that I was on a 15 minute break at work.

Richard is obviously a *** artist and the company obviously supports that. I'll bet he is their top CUSTOMER SCREWWER REP.

Great Healthworks's reply to:

Great Healthworks review in Allentown, Pennsylvania: Great Health Works

We would very much like to address your concerns, and to help you with your refund, but you have chosen to remain anonymous, so that isn’t possible. If you wish to discuss a refund with us, please call the service professionals in our Customer Advocacy Group at 1-800-6070419, or via email at cagsupport@greathealthworks.com.
Review
#323309 Review #323309 is a subjective opinion of poster.

After taking the Omega XL product and getting no positive results, I returned the product within the required time frame and requested a refund. When the refund did not arrive after over a month I called and they promised to return my payment.

After another month and no refund, I called again and was promised a refund. Another month went by and no refund.

I called a third time and was told that my request for refund would have to be investigated and that I should allow them another two months. This company is not living up to their promise to refund payment and is ripping their customers off.

Great Healthworks's reply to:

Great Healthworks review in Philadelphia, Pennsylvania: Omega XL

As stated on the Omega XL label, our product contains Green Lipped Mussel (Perna canaliculus) oil extract (PCSO-524®) containing Omega Fatty Acids, Extra Virgin Olive Oil, d-alpha Tocopherol (Vitamin E), Gelatin, Glycerin, and Purified Water. We’re sorry to learn you’re feeling unwell, and we will be glad to help with any additional information that you may require about our products.
Review
#247805 Review #247805 is a subjective opinion of poster.
Loss
$49

I took your pill believing what your advertisement said because I am a trusting soul who is in a lot of pain, I took a pill years ago that was contaminated and affecting my muscles and body in 1989 and still suffering from it to the point I cry every day from pain, I should have known better to take this from my previous experience but it sounded to good to be true, it better just have fish oil in it, I should have read the reviews before i bought it, especially the way they pressure their employees to lie about the product, i wouldn't be able to sleep at night, my problem is worse and it better not be from this pill or I will sue. I want to know exactly what is in the pill.

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