Great Healthworks's reply to:

Great Healthworks - Cancel order

Reviewing the audio record of your calls, we found that on November 30, 2015 you discussed cancellation, but, as you have indicated, instead you agreed to maintain an active account. When our Education department called you on December 21, 2015, they advised you of your next shipping date and you did not cancel at that time. When we received notice of your complaint, today, we cancelled your future shipments. Simultaneously, the service professionals in our Customer Advocacy Group contacted you today and you advised them that you need to cancel your automatic shipments at this time. As stated, that was accomplished earlier today, March 1, 2016. We hope that this addresses all of your current needs, and that we might be of service to you, again.
ID
#800255 Review #800255 is a subjective opinion of poster.
Cons
  • Unresponsiveness
  • No contact
Reason of review
Poor customer service
Preferred solution
stop sending product and taking money from my account

I tried to call and cancel my order. I was left on hold for 45 minutes until my phone went dead.

Is this how you make sure the 90 days are up? I have been trying to cancel since November 30. I don't want this product and I don't want any more money taken out of my account! I talked to someone on November 30, 2015 and she convinced me to try it one more month.

Let me make this clear I don't want it. It does not help me

Great Healthworks's reply to:

Great Healthworks - Omega xl,

We regret hearing that you have had a difficult experience. Reviewing your account we have found that your order was refunded, as requested.
ID
#276431 Review #276431 is a subjective opinion of poster.

i set the product back because it was'nt working. requested my money back, was told as soon as they recieve the product back they woukd refund my money.

I closed account and said not to send any more. the nest day there was a hold on a payment at my bank for another shipment. i called and cancelled again. was told i would recieve a full refund for both shipments of their product.

it would take two to three weeks.

they also took the money that was on hold that i told them not to. this company is a big rip offffffffff.

1 comment
Anonymous
#579525

I called & got authorization# for a return. I tracked it and they received it 42 days ago.

I called they said I would receive a refund no later than 30 days. Called 3 times & each time they promise to put my refund through. Even promised to call me back & send me a tranaction# . They still have not called back, they are refusing to answer my messages and still no refund..

DO NOT BUY FROM THIS COMPANY. Hopfully some law office will do a class action law suit against them & shut them down.

They only way to prevent future shipments is to cancel your credit card and get a new one. Refunds can go through but notcharges

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