Reply by Great Healthworks

We would very much like to help, but we are unable to do so because you have chosen to remain anonymous. We recommend contacting the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at
Toronto, Ontario

Update by user Mar 01, 2013

This company should be smacked with a serious investigation by the Attorney General's Office, Fair Trade Commission, BBB, any Consumer Rights Commission and a Class Action Lawsuit!!!I AM PISSED!

Original review posted by user Mar 01, 2013

I ordered from Omega XL after seeing their infomercial with the reverend etc, in October 2012. I ordered in good faith and was all pumped to try this product.

I recieved this product and tried it, more products came and I was excited, after a while nothing was happening, my elbow was still in terrible pain, but I continued taking the product.

I called in December to see what could be done as the product did not work, I was told to give it a try some more at least until January when the 90 days would come around. I called in January before the 90 days were up and was told to return the unused portion of the Omega XL, at the same time I asked to have my account cancelled, and was told it will be closed. I returned the product. Product was returned, and I made sure the return was registered, it was received by 80 Van Kirk Avenue, Brampton, Ontario, L7A -1B1, and signed for by B.Alley.

On February 13th, I contacted your office, as I noticed more product had been charged to my credit card, I was furious, as my account should have been closed. The agent at the time told me he will close my account and have someone get back to me within 24 - 48 hours. I was to also return the product that I was recently charged for. I returned the product to 170 Zenway Blvd, Unit 3, Woodbridge, On, L4H Zy7.

It has now been 2 weeks and the 24-48 hour period was NEVER honoured. The product was received and signed for by MIKE.

I called today and was told by the agent nothing was recieved, and she has no record of my call in January, so I will NOT be getting a refund, as I called too late.

I gave her all the information, and she only at the end realized I was calling from Canada, but still could not help me.

She basically called me a liar and kept saying sorry...............what bull, your product did not work, I called within the 90 days, and you NEVER call customers back. You have ripped me off of $260.26.

I am disappointed and everyone that tells me about OMEGA XL, I will let them know how disappointed I am, especially in your customer service.

Product or Service Mentioned: Great Healthworks Account.

Monetary Loss: $260.

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