Update by user Mar 01, 2013
This company should be smacked with a serious investigation by the Attorney General's Office, Fair Trade Commission, BBB, any Consumer Rights Commission and a Class Action Lawsuit!!!I AM PISSED!
Original review posted by user Mar 01, 2013
I ordered from Omega XL after seeing their infomercial with the reverend etc, in October 2012. I ordered in good faith and was all pumped to try this product.
I recieved this product and tried it, more products came and I was excited, after a while nothing was happening, my elbow was still in terrible pain, but I continued taking the product.
I called in December to see what could be done as the product did not work, I was told to give it a try some more at least until January when the 90 days would come around. I called in January before the 90 days were up and was told to return the unused portion of the Omega XL, at the same time I asked to have my account cancelled, and was told it will be closed. I returned the product. Product was returned, and I made sure the return was registered, it was received by 80 Van Kirk Avenue, Brampton, Ontario, L7A -1B1, and signed for by B.Alley.
On February 13th, I contacted your office, as I noticed more product had been charged to my credit card, I was furious, as my account should have been closed. The agent at the time told me he will close my account and have someone get back to me within 24 - 48 hours. I was to also return the product that I was recently charged for. I returned the product to 170 Zenway Blvd, Unit 3, Woodbridge, On, L4H Zy7.
It has now been 2 weeks and the 24-48 hour period was NEVER honoured. The product was received and signed for by MIKE.
I called today and was told by the agent nothing was recieved, and she has no record of my call in January, so I will NOT be getting a refund, as I called too late.
I gave her all the information, and she only at the end realized I was calling from Canada, but still could not help me.
She basically called me a liar and kept saying sorry...............what bull, your product did not work, I called within the 90 days, and you NEVER call customers back. You have ripped me off of $260.26.
I am disappointed and everyone that tells me about OMEGA XL, I will let them know how disappointed I am, especially in your customer service.
Product or Service Mentioned: Great Healthworks Account.
Monetary Loss: $260.