Reply by Great Healthworks Aug 23, 2016

Reviewing the audio record of your initial order, we find that our representative clearly explained that you were commencing monthly shipments of our products Omega XL and Probiotic XL, which you could cancel or alter at any time. We have checked the electronic record of your other call, as well and we wish to apologize for the system error that caused your call to be placed on hold for so long. You certainly do have access to make account changes by email or fax. In fact, we have a special team that services such communication. We wish to address this with the agent who advised you otherwise, but because you did not call from your phone number of record we are unable to locate the call. If you wish to let us know the number you called from it would be most helpful. We regret that your experience with us was not as we would hope and we hope that we may be able to serve your needs, again.
Author's
Montreal, Quebec
0 comments

By means of introduction, my name is Gisele Tchatat, a resident of Toronto canada.

I order the product because of Larry King endorsement. Once I ordered, I also received some probiotique capsules as Bonus but did not expect the Company to charge me and automatically included in my next order.

Once I realized that I could not afford it, I contacted Great Health and immediately got an attendant who transferred to a different department so that i can put a stop on my order.

Its been one hour since I was put on hold. I called back on another phone to find out if I could cancel by fax or email but the attendant claims that I can only cancel by phone.

I personally offended by this kind of dishonest by this company.I will have to pay some fees to make a STOP PAYMENT THROUGH MY ACCOUNT TO avoid futur charges.

I will not recommend a Company with such a poor customer service approach to anybody.

They just want to sell and keep you as a customer whether or not you are satisfied.

Best regards,

Gisele

Review #901002 is a subjective opinion of a user.

PRODUCT OR SERVICE Great Healthworks Account
Reason of Review / Monetary Loss Problems with payment / Not specified
Preferred solution Not specified

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