Reply by Great Healthworks

We regret that at certain times our call volume is heavy and that this can be an inconvenience. However, we’re pleased that you were able to get through and that you received the services you required. Should you require any additional assistance please feel free to contact our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthwotks.com. We are proud to report that, as the Better Business Bureau advised, we maintain an A+ rating with that organization.
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After a couple of months of membership, I tried to cancel membership and auto-shipment of product, but was talked into putting my account on hold for several months.I completely forgot all about Great Healthworks (GHW), until I received an invoice this morning that my credit card was charged.

I called GHW to cancel once again, and was put on hold with a recording for over 20 minutes... and then I had to hang up. I called back again later and was told the hold wait was now going to be 63 minutes. It ended up being about 18 minutes, but then I talked with an agent at GHW who tried to talk me into staying with the company...

very high pressure sales. I stayed firm. Also, to my surprise, I was auto-enrolled in receiving their "New You" magazine for $7.95. I told GHW to discontinue my enrollment in receiving that as well.

I then asked several times to make sure that I was not enrolled to receive any other product or service from this company. High pressure sales is one thing. But, I found Great Healthworks to be under-handed in the way they do business.

My advice is to stay away from this company.

Also, I reported this company to the BBB and was told they have a A+ rating...I think more people need to speak up regarding the sales business practices of Great Healthworks.

Review about: Great Healthworks Account.

Reason of review: Poor customer service.

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Anonymous
Birmingham, Alabama, United States #959823

I had the same issue with Great Health Works.I too, called to cancel my auto ship orders, some guy refused to cancel my order.

They claim they have no records of me ever calling to cancel. I asked to speak with a supervisor and he continued to tell me that the supervisor was listening to the call that I made in September. The agent came back to say that there is no record that I called to cancel, because the call in September was to cancel the magazine subscription. I said not that no true, I know what I said to that guy.

He said my word was not good enough, and I was passed the 90 day grace to return product and get a refund. I then asked the owners name and he refused to give it to me. I asked to speak with his supervisor and he said there was no other supervisor that I could speak with. When I mention turning this matter over to an attorney, he then agreed to refund my full amount, that they debit my account for.

I did not authorized any more shipments. The pills did not work for me.

Stay away from this company.Run from them.

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