Reply by Great Healthworks

We’re sorry to hear of the difficulty you have had cancelling your monthly orders. We would like to discuss this concern with you and to make sure that your needs are addressed, but this isn’t possible because you have chosen to remain anonymous. Should you wish to pursue this issue further, please contact our Customer Advocacy Group at 1-800-607-0419 or via email at We do wish to point out that OmegaXL is not manufactured from fish oil, but from extracts of the green lipped mussel sourced from the pristine waters of New Zealand. We are not aware of a similar product available for purchase in stores.
Port Clinton, Ohio
Customer service
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Product or Service Quality

This company is horrible to deal with. My elderly father ordered Omega XL.

Once he got the product he tried it and it didn't work. We called in January to cancel. After waiting on hold for over 30 minutes and thenlistening to customer service go on and on about how great the product is. That we should keep trying it.

I finally told her to cancel. She assured me we would get no more shipments. She was right. We haven't received any more shipments BUT dad's credit card I'm has been billed for almost $100 every month.

I have called numerous times each time they say they won't bill again and will refund money. It is now May 4 months since we cancelled and we just had more money taken from his account. Finally we called the bank to block them from charging again.

DO NOT ORDER from this company. You are paying almost $100 for fish oil that you can get at any store for way cheaper.

Product or Service Mentioned: Great Healthworks Account.

Reason of review: Order processing issue.

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