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Great Healthworks's reply to:

Great Healthworks - Omega XL charged but not received

Great HealthWorks charge our account $175.00 for ONE bottle of Omega XL. Since we are having financial difficulties and did not want the chgarege, we called to cancel. They said we could NOT cancel and the BOTTLE would ship in 2 days. They would issue a partial credit if we sent the bottle back. The representative was Forrest Dupres who sounded like he faces this many times a day. He was too glib with his responses. He welcomed any effort on my part to get the refund including: contacting our State Attorney General, filing legal action, and he even welcomed me to fly to Forida and come to their offices in person. We are assured of not receiving a refund (basically). This place is a scam marketing company, full of liars, and cheating boiler room sales. It should be an embarrassment to anyone who works there, but they seem to thrive on it. What a shame! Those of you even considering buying anything from this company should (politely) get your collective heads examined.
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Great Healthworks Account
Tags
  • Omega XL truth
Review #449057 is a subjective opinion of poster.
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Omega XL / Great Healthworks is a Rip Off

I ordered from Omega XL after seeing their infomercial with the reverend etc, in October 2012. I ordered in good faith and was all pumped to try this product. I recieved this product and tried it, more products came and I was excited, after a while nothing was happening, my elbow was still in terrible pain, but I continued taking the product. I called in December to see what could be done as the product did not work, I was told to give it a try some more at least until January when the 90 days would come around. I called in January before the 90 days were up and was told to return the unused portion of the Omega XL, at the same time I asked to have my account cancelled, and was told it will be closed. I returned the product. Product was returned, and I made sure the return was registered, it was received by 80 Van Kirk Avenue, Brampton, Ontario, L7A -1B1, and signed for by B.Alley. On February 13th, I contacted your office, as I noticed more product had been charged to my credit card, I was furious, as my account should have been closed. The agent at the time told me he will close my account and have someone get back to me within 24 - 48 hours. I was to also return the product that I was recently charged for. I returned the product to 170 Zenway Blvd, Unit 3, Woodbridge, On, L4H Zy7. It has now been 2 weeks and the 24-48 hour period was NEVER honoured. The product was received and signed for by MIKE. I called today and was told by the agent nothing was recieved, and she has no record of my call in January, so I will NOT be getting a refund, as I called too late. I gave her all the information, and she only at the end realized I was calling from Canada, but still could not help me. She basically called me a liar and kept saying sorry...............what bull, your product did not work, I called within the 90 days, and you NEVER call customers back. You have ripped me off of $260.26. I am disappointed and everyone that tells me about OMEGA XL, I will let them know how disappointed I am, especially in your customer service.
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Location
Toronto, Ontario
Product
Great Healthworks Account
Tags
  • Closed
Review #389098 is a subjective opinion of poster.
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Great Healthworks's reply to:

Great Healthworks - Lies and deception from a former employee

I was contacted by Great Healthworks for for a customer service position with some up-selling. I passed the interview process and was hired. Training was incomplete and unorganized. Our class had 4 different trainers for less than 2wks. One of the trainers just got out of training the 4 days earlier. We were told that they hire about 17 employees and were only going to keep about 4 or 5. During training, we all found out that this is hard core retention and not customer service. At the 3rd week I was put on the sales floor and was told to stop people from canceling their automatic payments. Most of the calls were from people that were not told about the automatic payments and people who got sick from taking these super potent omega 3 capsules. I was told by my supervisor to just make up lies to get them off the phone and not to cancel their service or else I would be fired. I was told to lie about how well its working for my family and friends. Whenever a manager was requested, I was told to say they were not available and to transfer them to voice mail where they will never get a call back. My supervisor says, "if you would just make stuff up you would do very well here." I was later fired during the fourth week because I a requested a refund for a senior citizen who is on a fixed income who was never told about the reoccurring charge to her bank account. I lost my unemployment compensation for accepting this job that was misrepresented to me.
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Location
Hollywood, Florida
Product
Great Healthworks Account
Review #279577 is a subjective opinion of poster.
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Great Healthworks's reply to:

Great Healthworks - Omega xl,

i set the product back because it was'nt working. requested my money back, was told as soon as they recieve the product back they woukd refund my money. I closed account and said not to send any more. the nest day there was a hold on a payment at my bank for another shipment. i called and cancelled again. was told i would recieve a full refund for both shipments of their product. it would take two to three weeks. they also took the money that was on hold that i told them not to. this company is a big rip offffffffff.
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Author
Location
Eugene, Oregon
Product
Great Healthworks Account
Review #276431 is a subjective opinion of poster.