Great Healthworks's reply to:

Great Healthworks - UBABLE TO CANCEL SHIPMENTS TO MY HOME.

Thank you for your review, unfortunately we were unable to reach you. We strive to deliver excellent customer service. From time to time, due to call volume we experience longer wait times but can also be reached through email. As advised in our voicemail your account has been cancelled and there will be no further charges. We really appreciate your feedback; please feel free to contact us at 1-800-607-0419 should you have any further concerns and one of our agents will be more than happy to assist you.
author's review
ID
#1404525 Review #1404525 is a subjective opinion of poster.
Product
Great Healthworks Subscription
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
STOP THE DELIVERIES

WE SIGNED UP FOR PERIODIC SHIPMENTS OF OMEGA XL AND HAVE NOT BEEN ABLE TO CANCEL THE SHIPMENTS.

IF YOU CALL THEM AND YOU WANT TO ORDER FROM THEM THEY ARE AVAILABLE BUT IF YOU WANT TO CANCEL THE SHIPMENTS YOU CANNOT GET THROUGH TO THEM.

I SPENT A WHOLE DAY TRYING TO SPEAK TO CUSTOMER SERVICE BUT WAS KEPT IN A RECORDING LOOP SO I COULD NOT CANCEL.

THEIR EXCUSE IS THAT THEY ARE SO SUCCESSFUL BUT IF IT TAKES HOURS AND HOURS ON THE PHONE TO GET THROUGH TO THEM IT MUST BEE THAT THOUSANDS OF PEOPLE ARE TRYING TO CANCEL OR THAT THEY JUST WILL NOT LET YOU CANCEL!

I HAD TO CALL AMEX TO STOP THE CHARGES.

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Great Healthworks's reply to:

Great Healthworks - Uncompleted Cancellation/ Refund

Thank you for your review, we are happy to have been able to speak with you on November 16th 2018. We strive to deliver excellent customer service. As advised in our conversation we have applied your 90 Day Money Back Guarantee and issued refunds to your qualifying orders. Please feel free to contact us at 1-800-607-0419 should you have any further concerns and one of our agents will be more than happy to assist you.
author's review
ID
#1401903 Review #1401903 is a subjective opinion of poster.
Product
Great Healthworks Subscription
Reason of review
Return, Exchange or Cancellation Policy
Loss
$110
Preferred solution
A refund has already been proposed, I recommend that you review your auto-renewal policy and practices as this is probably the number one issue that is plaguing your company.

I had previously cancelled any shipments of your product but back in Oct 10 2018 I had received an automatic shipment of your product and had been charged obviously through my card. I'm working on a job that is 100% Commission and told the Cust Service Rep and her supervisor that I did not want to receive or purchase any future shipments.

Well, now its 15 Nov 2018 and I've been shipped and charged again. I AM LIVID!!! I just called your customer service and explained my situation calmly and rationally. I'm asking for the same resolution as I had the first time around.

I'm hoping that given my name, address, and email address, the situation can be resolved and that my charges will be reversed within the 3 business days as explained. I'm writing this as a digital backup which I will document as a screen shot in the event that I will need to prove to the Arizona Attorney General or Lawyer that the proper steps were taken to address my complaint through the proper channels.

You really to address this as any legitimately run business would not treat their customers as a cash cow just there for the milking. I will update or post as required.

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Great Healthworks's reply to:

Great Healthworks - Can't understand the negative reviews

Thank you for your review and we appreciate your feedback. We strive to deliver excellent customer service. We thank you for being part of the OmegaXL family since 2014.

author's review
ID
#1346873 Review #1346873 is a subjective opinion of poster.

I take it mainly for my heart. It has cholesterol lowering benefits.

My overall cholesterol is 164; however, it has helped moderate knee pain & increased joint comfort & mobility. The company will adjust your shipments according to your needs & finances. I've never been a victim of high-pressure sales. The CSRs have all been very polite, accommodating, helpful, & friendly.

I always had a good experience when I contacted customer service, that is until today.

A CSR by the name of Jasmine was ready to cancel my account. My advice is take care of the customers you have before seeking referrals.

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Great Healthworks's reply to:

Great Healthworks - Deceptive Practices & No Customer Service...Literally

Thank you for your review, unfortunately we were unable to reach you over the phone. We strive to deliver excellent customer service. We are glad we were able to assist you via e-mail on September 6th, 2018. Rest assured that your father’s account was cancelled, please feel free to contact us at 1-800-607-0419 should you have any further concerns and one of our agents will be more than happy to assist you.

author's review
ID
#1346525 Review #1346525 is a subjective opinion of poster.
Service
Great Healthworks Customer Care
Cons
  • Deceptive and despicable company
Reason of review
Deceptive Practices
Loss
$47
Preferred solution
Full refund

The following is a message that I sent to the email address listed on Great Healthworks website after not being able to reach anyone in customer service:

After spending an hour of trying to speak with someone at your company to get a refund for the supplements that my father ordered and cancel the subscription that he didn't know he was agreeing to by making an initial order with your company, I called his credit card company to dispute your charges and block all future charges. I plan to submit a scammer complaint to the Better Business Bureau about your company.

This company is took advantage of my elderly father.

They are a deceptive and despicable business. Steer clear of this company.

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Great Healthworks's reply to:

Great Healthworks refusal to cancel

Thank you for your review, unfortunately we were unable to locate an account with the information provided. We strive to deliver excellent customer service. Please feel free to contact us at 1-800-607-0419 and one of our agents will be more than happy to assist you.
author's review
ID
#1060808 Review #1060808 is a subjective opinion of poster.
Product
Great Healthworks Subscription
Cons
  • Unresponsiveness
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Cancellation of all future orders

I subscribed to your free trial, and was signed up for on-going orders. I called yesterday 6/13/17 and asked for a cancellation, which was denied.

I refuse to be bullied into purchasing anything; so I will be reporting your company to the FBI and and any local agency that handles scams. I will call again today 6/14/17. I am also going to all my credit card company and make them aware, that the only fee to be charged to my card is for the free trial.

If I do not get satisfaction from any of these actions, I will be contacting an attorney. Hopefully It will not come to this, but as I stated earlier I will not be bullied or scamed.

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Great Healthworks's reply to:

Great Healthworks - Review in Health and Beauty category from Chattanooga, Tennessee

When we received word of your complaint you were immediately contacted by the service professionals in our Customer Advocacy Group. You’re account had already been canceled, and today we issued refunds totaling $128.75 to your Master Card account, for both of your shipments.
You have the right to expect better service than you received, and we expect that from our representatives, as well. Please accept our apologies for the disappointing conduct of some of the agents with whom you spoke.
author's review
ID
#930179 Review #930179 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Canceled OmegaXL on August 13 2016 within 30days of initial order. Returned second shipment of product, which was received by Great Health Works on August 20 2016 - but tracker at post office.

Was told on August 13 2016 that my money would be put back in my account in 10-14 business days. Since it was not I called again on September 23 2016 & spoke with Shawnee @ extension 3419 & he assured me in two days it would be back in my account. It is now October 3 2016 & it still not in my account. I called again today and got someone who did not speak English (after being on ignore for 47 minutes) who hung up on me.

Short of getting an attorney I do not anticipate getting my money back.

This is one of the worst companies every. I would not recommend doing business with them ever.

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Great Healthworks's reply to:

Great Healthworks - Omega Xl Pills Review from Saint Louis, Missouri

The service professionals in our Customer Advocacy Group contacted you and explained that Omega XL is a nutritional supplement. Unlike medicines, these require consistently taking them for a period of 4 to 6 weeks. Unfortunately, you felt that you are unable to continue receiving our product and you instructed us to discontinue your shipments. Should you find that your situation has improved in this regard, we will be pleased to serve you, again.
author's review
ID
#924714 Review #924714 is a subjective opinion of poster.
Reason of review
Bad quality
Great Healthworks - Omega Xl Pills Review from Saint Louis, Missouri

At the regular dose I have gotten no relief. I even take a little more and no relief. So I don't know if you can take much more and get relief.

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Great Healthworks - OMEGAXL --ONE OF THE BEST MEDICINES. IT IS NOT ALL I NEED @ TIMES

IT SURE HELPS TO LESSEN THE ARTHRITIS IN MY LEFT KNEE. I ALSO HAVE QUELL AND IT ALSO HELPS FROM TIME TO TIME/ ABOUT 2 TIMES A MONTH. NAPROXEN SODIUM IS ALSO ANOTHER THING THAT HELPS.-------IT IS NOW TIME FOR YOU TO REDUCE MY DOSAGE TO 1 BOTTLE FOR THE TIME IT TAKES TO SEND ME MORE( 2 BOTTLES). I STILL HAVE TO BE CAREFUL NOT TO PUT TOO MUCH PRESSURE ON THE KNEE. SOME NIGHTS ONLY 2 PILLS OF O-XL ARE NEEDED AND TONIGHT IT DEFINITELY WILL BE 4.THE OTHER THING THAT HELPS IS GETTING A SOUND SLEEP.IF THAT HAPPENS THERE IS NO SENSATION OF PAIN ALL THE NEXT DAY.-------------------PLEASE REDUCE THE NEXT ORDER TO 1 BOTTLE. THANK YOU GORDON RUSCH, 3318 ESTELLE TERRACE,SS,MD,20906. TEL 3018420642 OR 2403813469---THANK YOU.
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ID
#903217 Review #903217 is a subjective opinion of poster.
Location
Rockville, Maryland
Reason of review
Good quality
Great Healthworks's reply to:

Reviewing the audio record of your initial order, we find that our representative clearly explained that you were commencing monthly shipments of our products Omega XL and Probiotic XL, which you could cancel or alter at any time. We have checked the electronic record...
View full review
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ID
#901002 Review #901002 is a subjective opinion of poster.
Location
Montreal, Quebec
Product
Great Healthworks Account
Great Healthworks's reply to:

Great Healthworks - Want to cancel my account

The service professionals in our Customer Advocacy Group contacted you and explained that there had been a telephone malfunction and each side of your call could not hear the other. We’re sorry for any inconvenience this might have caused. We certainly don’t allow our staff to terminate customer calls. In addition, you were unable to reach our website because you were inadvertently using one of our email addresses. As you asked, your automatic shipments have been cancelled. You seemed pleased with the results of this conversation and you even indicated that you were going to post a positive follow up to your original review.
author's review
ID
#818633 Review #818633 is a subjective opinion of poster.
Reason of review
Order processing issue

I called to cancel my account and was placed on hold for 15 minutes then transferred to customer loyalty and held for another 3 minutes. Then I was hung up on when I refused to give an answer why I wanted to cancel.

I also visited the website support@greathealthworks.com and it was not recognized..I tried several times. What terrible customer service you people have. I want to cancel my order of OMEGAXL...my name is Barbara Saunders, 7860 Reed Rd, Azle, Tx 76020. I expect that to happen immediately.

I do not have the patience to wait another 18 minutes on hold when I place a phone call. Please cancel this account and let me know.

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