Great Healthworks's reply to:
Great Healthworks - Company Customer Care is anything but
Ordered the OmegaXL product on 11/29.I am writing this as of 12/10 and I still don't have the product.
When I contacted Customer Service, they indicated that my order ran into a system glitch which caused the order not to be shipped. The rep said she would re-ship the product. I asked her to upgrade the shipping as I have been waiting (2) weeks and I wasn't even contacted or provided a receipt. Her answer was 'I can't do that".
I suggested that she cancel the order (since it had not been shipped) and re-order with upgraded shipping. Answer - "I can't do that". Suggestion 3 was to cancel the order completely. Answer - "I can't do that" As for me, I will not accept the shipment whenever it arrives and would recommend to anyone that they avoid doing business with this company.
They have my money, I don't have the product, I still don't know when it might show up and the standard answer from customer service is "I can't do that".
What a joke of a company.It makes me wonder if their product does what it claims - I have serious concerns that "It can't do that"
Reason of review: Poor customer service.
Preferred solution: Full refund.
I didn't like: Poor customer care.