I cancelled my membership by fax on 12-23-13 and on 12-31-13 they sent out another order. I called and waited on hold for 50 minutes before I got a live operator.
I was able to cancel my membership by telephone but they refused to refund my shipping. I am waiting for a supervisor to call me back.
Since this is their mistake, I feel they owe me the refund of the shipping also. Their response is you cannot cancel by fax, only by speaking to a customer service representative, who offers you a discount, then offers you free product and then suggests you take 8 capsules a day!
DO NOT leave your number for a call back, as it never happens.
Monetary Loss: $66.