Reply by Great Healthworks Nov 26, 2015

We would very much like to address your concerns, but you have chosen to remain anonymous, so that isn’t possible. If you wish to discuss a refund with us, please call the service professionals in our Customer Advocacy Group at 1-800-6070419, or via email at cagsupport@greathealthworks.com.
Author's
Spokane, Washington
1 comment

I cancelled my membership by fax on 12-23-13 and on 12-31-13 they sent out another order.I called and waited on hold for 50 minutes before I got a live operator.

I was able to cancel my membership by telephone but they refused to refund my shipping. I am waiting for a supervisor to call me back.

Since this is their mistake, I feel they owe me the refund of the shipping also.Their response is you cannot cancel by fax, only by speaking to a customer service representative, who offers you a discount, then offers you free product and then suggests you take 8 capsules a day!

DO NOT leave your number for a call back, as it never happens.

Review about: Omega Xl Order.

Review #468222 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / $66
Preferred solution Not specified

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Comments

Anonymous
Phoenix, Arizona, United States #803584

I am in the same boat.Very bad customer service and definitely a scam.

I did the same thing and they are saying they never received the second shipment back. I refused it and returned to sender. I was told I would have to pay for shipping on it IF they ever get it back. I've been on hold for half an hour for a supervisor which I am guessing will not take my call.

I got a call AFTER a telephonic cancellation of my membership where the rep pretended I was still a customer. When I told him I cancelled, he did his best to try to get me to reinstate membership saying I hadn't given it enough time.

It took some anger on my part before he finally backed down and told me a refund minus shipping would be coming for my initial order.

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