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Great Healthworks's reply to:

Great Healthworks review in Waynesburg, Pennsylvania: Will be EXTREMELY difficult in cancelling order

We would very much like to help, but we are unable to do so because you have chosen to remain anonymous. We recommend contacting the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
Review
#345935 Review #345935 is a subjective opinion of poster.
Loss
$65

Was a customer for 2 years. The product was very expensive, seemed to work for one thing, but not all of the things it was supposed to help with.

Gave it a good try and tried to be consistent with taking it. When it becamse too expensive I called to cancel the order.

The cutomer screwwer rep. ( Richard ) was a complete ***.

He offered as many dicscounts as he said he was authorized to offer and then offered to suspend the order for a few months to help me out. When I declined the offers he intentionally tried to *** me off by wasting my time as I had already explained to him that I was on a 15 minute break at work.

Richard is obviously a *** artist and the company obviously supports that. I'll bet he is their top CUSTOMER SCREWWER REP.

Great Healthworks's reply to:

Great Healthworks review in Cincinnati, Ohio: Order Suspension and Automatic Delivery

We would very much like to help, but we are unable to do so because you have chosen to remain anonymous. We recommend contacting the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
Review
#345624 Review #345624 is a subjective opinion of poster.
Loss
$63

Jan 2012 I decided to order this product after watching Christian channel via infomercial on Omega XL. Rec'd the product and immediately started taking as recommended.

After the two bottles were taken, decided to put the order on suspension indefinitely because I decided to use Nature Bounty's brand of Fish Oil, which is less expensive and does pretty much the same. Although after talking with the company in February, June and July 2012 about placing order in SUSPENSION indefinitely/until further notice, unexpectedly, and without the forewarning of the company, I received an unexpected order two days ago (September 2012), with approximately $63.00 taken out of the account designated for "automatic withdrawals". The "withdrawal" overdraft my account. Fortunately, I was able to put $$$ into the account without any charges for insufficient funds penalty.

I called the company, and communicated my concern for about 30 minutes and complained that I never told them to release the suspension. The customer service reviewed the calls made during the months of Feb - July and forwarded the matter to a supervisor who was supposed to have contacted me within 24 - 48 hours. I have YET to hear from a supervisor. This is supposed to be a Christian -affiliated company, yet their practices are far from Christian-based principles about refunding money.

I thought that consumer were backed by the Fair Trade Agreement or Consumer RIghts Protection Law. Should I be able to return ANY product that has not been opened (delivery or actual product packaging) and get a refund? The company indicated that the return policy is effective for only after the FIRST 90-days of receiving the initial order. WHAT!!!!?????

I have never heard of such, especially if I had not placed nor received an order in 9 months!!!

This company should be smacked with a serious investigation by the Attorney General's Office, Fair Trade Commission, BBB, any Consumer Rights Commission and a Class Action Lawsuit!!! I AM PISSED!

Great Healthworks's reply to:

Great Healthworks review in Willimantic, Connecticut: OmegaXl hung up when I told them I didn't want future shipments.

We would very much like to help, but we are unable to do so because you have chosen to remain anonymous. We recommend contacting the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
Review
#332941 Review #332941 is a subjective opinion of poster.

As far as I'm concerned there's enough said in the Title. I got a call after 4 days taking the supplement and I had no opinion for them after such a short time.

I was told 2 pills a day isn't enough that I

should be taking at least 4.

I explained that it said 2 to 4 and I wasn't ready to take 4 right away so I could determine whether or not there was incompatibility between OmegaXL and my other Prescriptions.

When I then said I did not want any automatic renewals, the representive hung up. That left me with a very, very, strong feeling of uneasiness.

Great Healthworks's reply to:

Great Healthworks review in Fort Lauderdale, Florida: OMEGA IS XL IS A SCAM, CURRENT SALES PERSON TELLS ALL!!!

Omega XL has hundreds of thousands of satisfied customers who continue to purchase it on a monthly basis. Your offhand references question its efficacy, and yet you cite no facts to support this point of view that is flatly contradicted by the support and testimonials of so many, as well as the clinical evidence.

Our training program neither includes the tactics you describe, nor the language you put in quotation marks. These appear to be your own words, and your own sales strategy. As you have chosen to remain anonymous we are unable to undertake disciplinary measures for these unapproved behaviors. Due to your anonymity, and your lack of actual knowledge of our training and sales programs, we have to question if you actually are one of our contractors.
Review
#324470 Review #324470 is a subjective opinion of poster.

Hello everyone!

I currently sell this *** for Great Health Works as a "Virtual Contractor", which means I don't work for them as I'm just a Idependent Contractor, so not only do they screw customer but they screw us too. But on with the scam.

The training I received was pretty much push them to buy and DO NOT give the price until you've gotten the credit card number. See most of the Scamomercials don't actually give the price, so when a "mark" or customer calls, and says "how much is it?", I have to say "let me get your zipcode so I can look up the pricing in your area". Now, we all know what the dam price is and I'm not looking up anything, its a stall. So I now tell the customer that my pc is being slow or some *** like that and ask them "what benefits do you want to get from Omega XL?" or "How do you want Omega XL to change your life?".

This is where I'm supposed to tell them that they will definitely get relief from whatever they told me they were suffering from and that they can try it for 90 days with a money back guarantee. If the customer doesn't want to buy, I can then "FLEX" the price. This is funny, I tell the customer that I mite be able to convince my supervisor to drop the price from $49.95 to $39.95 and put them on hold for a few minutes. During this time, I'm not talking to anyone!

I work from home so, I usually go get a drink or use the bathroom but when I come back, I have great new mr.customer! My supervisor just authorized the price reduction for you. So many people fall for it:( I get so many calls from banks trying to cancel on behalf of a customer because the customer has been ineffective. I sell about $12,000 a month worth of this *** and I get 4% commission.

Your probably wondering how do I sleep at night? Well, its hard, I have a family and was laid off and this is what I ended up with for now. They pay $10 a hour and on nights and weekends its $15 or $20 a hour plus 4% commission. The actual Great Health Works employees are *** bags, they talk down to me and most of them can write a email without atleast 5-10 grammar mistakes.

I have a degree and I have to deal with these uneducated *** bags that are convinced they are changing the world. *** ***** is a doosh bag but a professional scammer and this product is doing exactly what it was designed to do and that's make money.

TO CANCEL AND GET YOUR MONEY BACK, CALL YOUR BANK AND REQUEST A CHARGE BACK:) They hate those! STAY THE *** AWAY FROM THESE *** and all the positive coments on here are Great Health Works employees, they have a team that posts rebutals to all negative coments on every complaint site....what a job that is:( and some of the rebutals are nasty so you can see what I have to deal with everyday.....hopefully god will send a new job my way soon:)

Great Healthworks's reply to:

Great Healthworks review in Allentown, Pennsylvania: Great Health Works

We would very much like to address your concerns, and to help you with your refund, but you have chosen to remain anonymous, so that isn’t possible. If you wish to discuss a refund with us, please call the service professionals in our Customer Advocacy Group at 1-800-6070419, or via email at cagsupport@greathealthworks.com.
Review
#323309 Review #323309 is a subjective opinion of poster.

After taking the Omega XL product and getting no positive results, I returned the product within the required time frame and requested a refund. When the refund did not arrive after over a month I called and they promised to return my payment.

After another month and no refund, I called again and was promised a refund. Another month went by and no refund.

I called a third time and was told that my request for refund would have to be investigated and that I should allow them another two months. This company is not living up to their promise to refund payment and is ripping their customers off.

Great Healthworks's reply to:

Great Healthworks review in Hollywood, Florida: Lies and deception from a former employee

It is unfortunate that the loss of your position with us has been so difficult for you. However, the policies you describe do not correspond with those Great HealthWorks has in place. Indeed, if our trainers behaved as described they would be disciplined – as you have learned. We would be glad to investigate the claims you have made, but you have chosen to remain anonymous.
Review
#279577 Review #279577 is a subjective opinion of poster.

I was contacted by Great Healthworks for for a customer service position with some up-selling. I passed the interview process and was hired. Training was incomplete and unorganized. Our class had 4 different trainers for less than 2wks. One of the trainers just got out of training the 4 days earlier. We were told that they hire about 17 employees and were only going to keep about 4 or 5. During training, we all found out that this is hard core retention and not customer service. At the 3rd week I was put on the sales floor and was told to stop people from canceling their automatic payments. Most of the calls were from people that were not told about the automatic payments and people who got sick from taking these super potent omega 3 capsules. I was told by my supervisor to just make up lies to get them off the phone and not to cancel their service or else I would be fired. I was told to lie about how well its working for my family and friends. Whenever a manager was requested, I was told to say they were not available and to transfer them to voice mail where they will never get a call back.

My supervisor says, "if you would just make stuff up you would do very well here."

I was later fired during the fourth week because I a requested a refund for a senior citizen who is on a fixed income who was never told about the reoccurring charge to her bank account.

I lost my unemployment compensation for accepting this job that was misrepresented to me.

Great Healthworks's reply to:

Great Healthworks review in Eugene, Oregon: Omega xl,

We regret hearing that you have had a difficult experience. Reviewing your account we have found that your order was refunded, as requested.
Review
#276431 Review #276431 is a subjective opinion of poster.

i set the product back because it was'nt working. requested my money back, was told as soon as they recieve the product back they woukd refund my money.

I closed account and said not to send any more. the nest day there was a hold on a payment at my bank for another shipment. i called and cancelled again. was told i would recieve a full refund for both shipments of their product.

it would take two to three weeks.

they also took the money that was on hold that i told them not to. this company is a big rip offffffffff.

Great Healthworks's reply to:

Great Healthworks review in Philadelphia, Pennsylvania: Omega XL

As stated on the Omega XL label, our product contains Green Lipped Mussel (Perna canaliculus) oil extract (PCSO-524®) containing Omega Fatty Acids, Extra Virgin Olive Oil, d-alpha Tocopherol (Vitamin E), Gelatin, Glycerin, and Purified Water. We’re sorry to learn you’re feeling unwell, and we will be glad to help with any additional information that you may require about our products.
Review
#247805 Review #247805 is a subjective opinion of poster.
Loss
$49

I took your pill believing what your advertisement said because I am a trusting soul who is in a lot of pain, I took a pill years ago that was contaminated and affecting my muscles and body in 1989 and still suffering from it to the point I cry every day from pain, I should have known better to take this from my previous experience but it sounded to good to be true, it better just have fish oil in it, I should have read the reviews before i bought it, especially the way they pressure their employees to lie about the product, i wouldn't be able to sleep at night, my problem is worse and it better not be from this pill or I will sue. I want to know exactly what is in the pill.