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Great Healthworks's reply to:

Great Healthworks in Chicago, Illinois - I'm Pissed!

This product is a scam, as it did absolutely nothing for me. I took two bottles of capsules, and called the company to tell them I did not want to receive more of the product. The following month, they did not send any more. However, the month after that, they began to continue sending the product again. I had to file a complaint with my bank to get my money back. The whole experience was an aggravation, to say the least. Probably the worst thing was that I was in hopes the product would help, but it was not effective in the least.
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Location
Chicago, Illinois
Review #436281 is a subjective opinion of poster.
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Great Healthworks's reply to:

Great Healthworks in Boston, Massachusetts - Beware Strong Arm tactics!

Do not fall for their "two for one" deal - the stuff is so expensive, it's still expensive even at half price, and then you will be stuck in their automatic billing system and will be unable to get out! I just called to disconnect the automatic billing and instead of complying, the customer service rep kept arguing with me to convince me to stay on it. I kept interrupting him to say all I wanted was to stop my automatic billing and he would not help me, he just kept ignoring me and giving me the fast-talking sales hype. I even told him that if he did not stop talking and disconnect my billing immediately, I would be really mad. He ignored that too! I tried contacting the company by email instead - no reply. Buyer beware!
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Location
Boston, Massachusetts
Review #431851 is a subjective opinion of poster.
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Great Healthworks's reply to:

Great Healthworks - Omega XL

I have Polymalgia Rheumatica which causes a lot of pain in the muscles. I ordered this product in good faith hoping that it would reduce the pain. It did not. They sent 2 more bottles which I tried to return. These bottles are sealed, unopened and in the original shipping box. They refused to accept them. I was told they had to be returned within 90 days of shipping. They were charged on my Credit Card on April 10. I received them after that date. I did not receive the credit card statement until May 9, 2013. I have only had them 60days. These pills do NOT work and I would like to have my money back for these unopened, sealed containers.
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Location
Lighthouse Point, Florida
Review #415674 is a subjective opinion of poster.
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Great Healthworks's reply to:

Great Healthworks - Terrible Customer Service, Strong Arm Tactics

I was a customer for many years of this company. I moved in January, 2013. I called and asked the company to suspend my shipments until I was ready to supply them with a new address to resume the shipments. I checked my bank statement in April, 2013 and found a charge to this company. I called them to ask where the shipment was and they told me that they sent it to my old address. They told me that I authorized them to send it out in April which makes no sense. They told me that they had me recorded giving them authorization. When I asked to hear this recording they told me that I would need to get a court order. One customer service rep hung up on me the other said the same thing and she said we have an A+ rating with the Better Business Bureau. They said that my money could not be refunded but they could send another product to my new address. This is not satisfactory. When I asked for a supervisor I was told that one was not available and one would call me back at their convenience. Common Sense: If I moved, call me to secure my new address. This company is a rip-off and a scam. Buyer beware! They will do anything to get your money and will attempt to make you feel *** for asking for a refund. Please stop dealing with these scam artist.
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Tags
  • Sentence
Review #401555 is a subjective opinion of poster.
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Great Healthworks's reply to:

Omega XL / Great Healthworks is a Rip Off

I ordered from Omega XL after seeing their infomercial with the reverend etc, in October 2012. I ordered in good faith and was all pumped to try this product. I recieved this product and tried it, more products came and I was excited, after a while nothing was happening, my elbow was still in terrible pain, but I continued taking the product. I called in December to see what could be done as the product did not work, I was told to give it a try some more at least until January when the 90 days would come around. I called in January before the 90 days were up and was told to return the unused portion of the Omega XL, at the same time I asked to have my account cancelled, and was told it will be closed. I returned the product. Product was returned, and I made sure the return was registered, it was received by 80 Van Kirk Avenue, Brampton, Ontario, L7A -1B1, and signed for by B.Alley. On February 13th, I contacted your office, as I noticed more product had been charged to my credit card, I was furious, as my account should have been closed. The agent at the time told me he will close my account and have someone get back to me within 24 - 48 hours. I was to also return the product that I was recently charged for. I returned the product to 170 Zenway Blvd, Unit 3, Woodbridge, On, L4H Zy7. It has now been 2 weeks and the 24-48 hour period was NEVER honoured. The product was received and signed for by MIKE. I called today and was told by the agent nothing was recieved, and she has no record of my call in January, so I will NOT be getting a refund, as I called too late. I gave her all the information, and she only at the end realized I was calling from Canada, but still could not help me. She basically called me a liar and kept saying sorry...............what bull, your product did not work, I called within the 90 days, and you NEVER call customers back. You have ripped me off of $260.26. I am disappointed and everyone that tells me about OMEGA XL, I will let them know how disappointed I am, especially in your customer service.
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Location
Toronto, Ontario
Tags
  • Closed
Review #389098 is a subjective opinion of poster.
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Great Healthworks's reply to:

Great Healthworks in Milford, Connecticut - Omega XL - Report your side effects

Omega XL caused leg swelling for me. The only reason they can claim "no side effects" is because no one reports them. Make sure you call in any side effects to Food division of the FDA so they can track this product. Don't buy this Omega XL because they do not honor their refund policy. Customer service gives you the run around. They keep a good rating with Better Business Bureau because they settle any claims filled with them, but that's after someone have spent may hours on the phone, repeat calls, and months waiting for no action. Most people just give up and take the loss. But do look at BBB sight, they have hundreds of complaints. Not a good sign. Great Health Works, the parent company for Omega XL, is not a trustworthy company. You can get fish oil other places for less and not have to put up with this ***. This company should be shut down.
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Location
Milford, Connecticut
Review #360751 is a subjective opinion of poster.
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Great Healthworks's reply to:

Great Healthworks in New York, New York - Did not give me a refund

I returned an order in the begining of August and still did not get my refund, I called Custumer service twice and give a story about cycles, which does not make sense to me, the thing is that almost two months went by and I still did not get my refund. This is uneccepteble, !!!!!!!! Onother thing the thing that my complain must be 100 words is *** and dumm, I don't need 100 words to say that this stinks, I don't know what more to write to send this out, please give me my refund, This is crazy
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Location
New York, New York
Review #350486 is a subjective opinion of poster.
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Great Healthworks's reply to:

Great Healthworks in Waynesburg, Pennsylvania - Will be EXTREMELY difficult in cancelling order

Was a customer for 2 years. The product was very expensive, seemed to work for one thing, but not all of the things it was supposed to help with. Gave it a good try and tried to be consistent with taking it. When it becamse too expensive I called to cancel the order. The cutomer screwwer rep. ( Richard ) was a complete ***. He offered as many dicscounts as he said he was authorized to offer and then offered to suspend the order for a few months to help me out. When I declined the offers he intentionally tried to *** me off by wasting my time as I had already explained to him that I was on a 15 minute break at work. Richard is obviously a *** artist and the company obviously supports that. I'll bet he is their top CUSTOMER SCREWWER REP.
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Location
Waynesburg, Pennsylvania
Review #345935 is a subjective opinion of poster.
1 comment
Great Healthworks's reply to:

Great Healthworks in Cincinnati, Ohio - Order Suspension and Automatic Delivery

Jan 2012 I decided to order this product after watching Christian channel via infomercial on Omega XL. Rec'd the product and immediately started taking as recommended. After the two bottles were taken, decided to put the order on suspension indefinitely because I decided to use Nature Bounty's brand of Fish Oil, which is less expensive and does pretty much the same. Although after talking with the company in February, June and July 2012 about placing order in SUSPENSION indefinitely/until further notice, unexpectedly, and without the forewarning of the company, I received an unexpected order two days ago (September 2012), with approximately $63.00 taken out of the account designated for "automatic withdrawals". The "withdrawal" overdraft my account. Fortunately, I was able to put $$$ into the account without any charges for insufficient funds penalty. I called the company, and communicated my concern for about 30 minutes and complained that I never told them to release the suspension. The customer service reviewed the calls made during the months of Feb - July and forwarded the matter to a supervisor who was supposed to have contacted me within 24 - 48 hours. I have YET to hear from a supervisor. This is supposed to be a Christian -affiliated company, yet their practices are far from Christian-based principles about refunding money. I thought that consumer were backed by the Fair Trade Agreement or Consumer RIghts Protection Law. Should I be able to return ANY product that has not been opened (delivery or actual product packaging) and get a refund? The company indicated that the return policy is effective for only after the FIRST 90-days of receiving the initial order. WHAT!!!!????? I have never heard of such, especially if I had not placed nor received an order in 9 months!!! This company should be smacked with a serious investigation by the Attorney General's Office, Fair Trade Commission, BBB, any Consumer Rights Commission and a Class Action Lawsuit!!! I AM PISSED!
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Location
Cincinnati, Ohio
Review #345624 is a subjective opinion of poster.
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Great Healthworks's reply to:

Great Healthworks in Willimantic, Connecticut - OmegaXl hung up when I told them I didn't want future shipments.

As far as I'm concerned there's enough said in the Title. I got a call after 4 days taking the supplement and I had no opinion for them after such a short time. I was told 2 pills a day isn't enough that I should be taking at least 4. I explained that it said 2 to 4 and I wasn't ready to take 4 right away so I could determine whether or not there was incompatibility between OmegaXL and my other Prescriptions. When I then said I did not want any automatic renewals, the representive hung up. That left me with a very, very, strong feeling of uneasiness.
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Location
Willimantic, Connecticut
Review #332941 is a subjective opinion of poster.