Great Healthworks's reply to:

Great Healthworks - Management Review from Pompano Beach, Florida

Great HealthWorks employs hundreds of people and is a leader in supporting the local community. We strive to deliver top-quality products to its customers, including OmegaXL, an all-natural supplement derived from the green lipped mussel and sourced from the pristine waters of New Zealand and encapsulated in the United States. We invest countless hours and resources training employees and developing products designed to improve the lives of our consumers. It is disappointing that someone would elect to publish this anonymous and defamatory post.
author's review
ID
#557679 Review #557679 is a subjective opinion of poster.

Great Health Works is a sweat shop

They treat there employees horrible

They caters to the Hispanic employees

*** ***** Ceo, Miles Dupree Coo, and David Boden attorney are Crooks. ..David is facing prison time..Ken is a racist and Miles is just *** and make dumb decisions If Ken was smart he would get rid of Miles and the business would probably grow. Miles and his wife show boat the company's money and rob the employees every chance they get. Miles made a decision to lay off dedicated employees in August 2014 these employees been with the company for over 3 yrs and they was replaced with new employees another dumb decision.New hires are hardly trained and graduate and become a disaster and fired. Health benefits are extremely high that employees cannot afford. No raises Never! !! I can go on and on about this company

Omega XL is from China not New Zealand

Do Not Work for this company

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1 comment
#926578

This is no true. I work for the company and believe these complaints to be absurd.

Best Natural Anti inflammatory by Far

I have been using Omegaxl 2 years now and it does everything for me. It stopped my Gout arthritus attacks, off high blood pressure and cholesteral meds. This really works. They treat me like a King over there. Not sure where you all went wrong. They are an American Company right in Florida and after 10 years still rate an A+ with the BBB. They have done exstensive research and clinical studies and contain 30 free fatty acid Omega threes. You cant find anything like it anywhere in the world. They even aqua farm the green lipped muscle to preserve the species sustainability.
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Helpful 0 Not helpful 6
ID
#546441 Review #546441 is a subjective opinion of poster.
Location
Atlanta, Georgia
Pros
  • Results
Reason of review
Good quality
New Reviewer

Great DigestWorks....WORKS!

During the last few months I just wasn't feeling right ! Great DigestWorks is a premium quality probiotic supplement I’m starting to feel the results. Combined with OMEGA XL the changes that I am feeling are unbelievable ! A few months ago I felt my digestive system was out of order. I didn't have regular bowel movements, I always felt discomfort after eating dinner thing just didn't seem right! Once I started taking them I started to feel changes within the first week...irritable bowel movements wasn't even in my vocabulary ! thank you DigestWorks for changing my life !
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1 comment
#913388

http://www.greathealthworks.com/index.html

ID
#537654 Review #537654 is a subjective opinion of poster.
Reason of review
Good quality
Great Healthworks's reply to:

Not for me

OmegaXL has hundreds of thousands of satisfied customers who continue to order our product on a monthly basis. We would like to contact you to discuss your use of OmegaXL, but you have chosen to remain anonymous. Should you want to discuss your use of our product, or to request a refund, we recommend contacting the service professionals in our Customer Advocacy Group at 1-800-607-0419, or via email at cagsupport@greathealthworks.com.
author's review
ID
#525673 Review #525673 is a subjective opinion of poster.
Reason of review
Did nothing

Nothing. Nothing bad but definitely nothing good either.

I should have requested money back but not worth the effort and I am sure they know that. Have learned our lesson, one more time, that when you are desperate things to try sound too good to pass up, and if they work that is wonderful. All too often, however, if it is too good to believe it is probably just that. We just finished the second bottle and will not order more.

Hopefully, they will honor our request not to send any more.

We just refused an order and returned it. Will have to make sure we are not charged for same.

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2 comments
#899222

I just got off the phone with healthworks, And they are refunding my money :-) I called #1 800 488 8082, they're very pushy and still want to talk you into keeping it, don't fall for it, get your hard earned money back, this Omega XL is ripping people off, they know people who suffer with pain would try anything for relief, So Sad :( The Guy I Talked To Is Named Mike Ext.2009...Hope this will help you :-) Peace Out

#865811

Buyer beware of Great Healthworks (XL-Omega). I have consistently had issues with this company.

(1)If you decide to cancel an account by phone, make sure your request is followed-up in writing otherwise they will "Defer" your account just to restore it and tell you that they cannot refund your money for the product mailed. (2) I experienced quite a bit of inconsistency with communicating with differerent representatives. (3) There is a lack of transparency in communications as well as their process in opening and closing accounts, as well as the so called "referral program." (4) check your bank statement monthly to ensure they are not mismanaging your funds. And if they owe you a referral, make them accountable in keeping their end of the bargain.

My dealing with this company has been unsuccessful.

I hope a new and better product comes through that knows how to treat loyal or new customers. Good luck!

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Great Healthworks's reply to:

Great Healthworks - Omega Xl Supplement Review

As you have chosen to remain anonymous, we are unable to review the details of your account and offer to address your concerns. We recommend contacting the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
author's review
ID
#513698 Review #513698 is a subjective opinion of poster.

I ordered Omega XL from a commercial on TV and took it for a month. I did not see results and called for the money back refund.

They told me I hadn't taken it long enough or enough and to take twice as much and that meant doubling my order. Next month it hadn't worked, called again and was told to double the intake once more which meant buying more product. When that product was gone I called back and they told me it would take time to work and I had to allow it to work.

After the extension of time it hadn't worked and they told me it was past the allotted 90 day refund period. DON'T FALL FOR THIS TAKE THEM TO SMALL CLAIMS!!!

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Great Healthworks's reply to:

Do you NOT have a conscience or is your moral compass missing?

We are sorry to learn that loss of your position with us has been so difficult for you. It is difficult to respond seriously to an anonymous former employee who is publicly criticizing their former employer, but providing no information to support their vague generalities.
author's review
ID
#513666 Review #513666 is a subjective opinion of poster.

Then this job is for you.. Their lack of professionalism and archaic management style is almost comical.

They not only manipulate their consumer, but also manipulate their staff. The only way they can retain their employees is by hiring those who would not be successful anywhere else anyways. Sorry, but the truth hurts. They do not retain anyone that is worth saving… The training is a joke.

And their policies and procedures change so often that they themselves have difficulty enforcing implementation.

If you need work you are better off begging on the corner. At least you will be able to sleep soundly at night.

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1 comment
#887739

they don't retain respectable, honest, high-caliber employees. They let us all go without explanation or notice.

the two owners are greedy and despicable people.

steer clear of them as a supplier or an employee. you will regret being either.

Great Healthworks's reply to:

Wrong email address

We are unable to provide the service you requested because you have chosen to remain anonymous. We recommend contacting the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
author's review
ID
#498034 Review #498034 is a subjective opinion of poster.

Re: my order number A-F001CA6E8 Please correct my email address to:

wilfwest@***.net -Thank you. " enter at least 100 words " "Enter at least words enter at least 100 words enter at least 100 words enter at least 100 words enter at least 100 words enter at least 100 words enter at least 100 words enter at least 100 words enter at least 100 words enter at least 100 words enter at least 100 words enter at least 100 words enter at least 100 words enter at least 100 words enter at least 100 words enter at least 100 words enter at least 199 words enter at least 100 words enter at least 100 words enter at lrast 100 words This is beyond a doubt the crazies error message to supply a customer with, one has to ask "Who is the author?

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Great Healthworks's reply to:

Bad Product, and rude and aggressive phone staff.

As you have chosen to remain anonymous, we are unable to review the details of your account and offer to address your concerns. We recommend contacting the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
author's review
ID
#492627 Review #492627 is a subjective opinion of poster.
Loss
$450

Product is inferior, It does notwork as advertized or at all. The staff at all levels refused to close my account after I told them I was no longer interested.

They refused to stop sending the *** to me. They insisted in deductions not cancellation. They refused to refund me for all bottles that I had to pay for and throw away because they were useless to me .

These people are thieves and frauds. they need to be turned into the better businee bureau and the police for stealing from vulerable people that just want relief from their illnesses and pain!

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New Reviewer

I have no complaint at all

On 3/20/14, I ordered 2 bottles of Omega XL for about $90. A few days later, I called to cancel and request a refund. The rep said to wait until my order arrived, mark it "return to sender", and it would take another 30 days or so after that to get my refund. I did as he asked, and was issued a refund for $81.90 (all but S&H) on 5/9/14. I had to wait a little while, but GH DID refund my money as promised. The reps I dealt with over the phone ("Randy" and "Denise") were courteous and followed through with their promises to refund my money. I cannot complain about their customer service, and am only taking the time to write this in order to be fair to them. They may have mistreated the other posters here that are complaining-but they treated me very fairly.
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ID
#488359 Review #488359 is a subjective opinion of poster.
Location
Tampa, Florida
Great Healthworks's reply to:

Worst possible. Work at home job ever

It is unfortunate that the loss of your position with us has been so difficult for you. However, the policies you describe do not correspond with those Great HealthWorks has in place. Our actual policies are designed to protect our customers. Sometimes it is necessary for us to let someone go for that same purpose.
author's review
ID
#480481 Review #480481 is a subjective opinion of poster.

Worst possible. Work at home job ever.

My contract was terminated without warning after only working for three weeks, because I could not meet the 52% retention of saving customers. 95% of these customers are 75 years and older, these are old people who are living on a fixed income and are being forced to stay on this product, which is just a supplement. These customers have all kinds of ailments and this Omega XL is not a miracle pill it will not make them live any longer, or cure them. I cried myself to sleep knowing that I was a part of this company scamming old people out of their pension, or SS.

There were people that lost their jobs and could not afford the product, and they we were still trying to ship and bill their credit cards every month. The company has this infomercial stating that if you buy one bottle, you get one bottle free, but the infomercial does not state that you will be billed and shipped two bottles going forward nether does the sales agent that takes the call. The company does not put the total amount on their invoices, so the customer gets a surprise when they receive the credit card statement in the mail. The company claims that the customers have a 90 money back guaranty on the first two bottles, but by the time the customer really gets their account cancelled it is way past the 90 days.

And if the customer does not ask for the money we were told to not refund the customer their monies. They train you to be empathetic to the customer’s feelings and pains but not their Credit Card. If a product is that good then the company will make millions by repeat business and word of mouth. Not forcing and scamming.

They claim the customer is not in any contract, but we cannot cancel. We were trained to do everything within our power to keep shipping and billing the customer monthly. There are cases where customer cancelled their accounts and it was mysteriously activated and they get the surprise in their credit card statements. This is what has America where it is today, Scam to become richer from poor people.

If you are heartless with no morals and values and don’t care about your grandmother or is not even a Christian, then this job is for you.

It is and was not for me so I Thank God when the company sent me the email stating that my contract was terminated. If I felt that I needed to cancel based on the customer’s situation then I cancelled.

Helpful 14 Not helpful 0
3 comments
#830973

Thanks for the heads up! I was looking for a work at home job and someone told me about them.

But nothing about what you shared. I have such a big heart I wouldn't be able to live with myself..

#819891

Thank you I was thinking about trying this but no way now.

#841451
@PissedConsumer819891

And .. it could be that this article is all BS because the guy didn't do their job adequately, and is a disgruntled employee...

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Great Healthworks's reply to:

Cancelled by fax

We would very much like to address your concerns, but you have chosen to remain anonymous, so that isn’t possible. If you wish to discuss a refund with us, please call the service professionals in our Customer Advocacy Group at 1-800-6070419, or via email at cagsupport@greathealthworks.com.
author's review
ID
#468222 Review #468222 is a subjective opinion of poster.
Loss
$66

I cancelled my membership by fax on 12-23-13 and on 12-31-13 they sent out another order. I called and waited on hold for 50 minutes before I got a live operator.

I was able to cancel my membership by telephone but they refused to refund my shipping. I am waiting for a supervisor to call me back.

Since this is their mistake, I feel they owe me the refund of the shipping also. Their response is you cannot cancel by fax, only by speaking to a customer service representative, who offers you a discount, then offers you free product and then suggests you take 8 capsules a day!

DO NOT leave your number for a call back, as it never happens.

Helpful 5 Not helpful 0
1 comment
#803584

I am in the same boat. Very bad customer service and definitely a scam.

I did the same thing and they are saying they never received the second shipment back. I refused it and returned to sender. I was told I would have to pay for shipping on it IF they ever get it back. I've been on hold for half an hour for a supervisor which I am guessing will not take my call.

I got a call AFTER a telephonic cancellation of my membership where the rep pretended I was still a customer. When I told him I cancelled, he did his best to try to get me to reinstate membership saying I hadn't given it enough time.

It took some anger on my part before he finally backed down and told me a refund minus shipping would be coming for my initial order.

Great Healthworks's reply to:

Auto Dialer

We’re sorry for the difficult experience you had with automatic calls. We use such calls to instruct customers who are confused or uncertain about proper use of our product. This has been corrected and you should not receive additional calls.
author's review
ID
#450018 Review #450018 is a subjective opinion of poster.
New Reviewer

I ordered the Omega XL. Everything arrived just as promised.

I called to cancel and got the runaround. They want to suspend my next month's order so I can get the full benefit of this order. They'll reduce the payments. Blah, blah, blah.

The next thing I know I start getting auto dialed from 954-905-**** telling me to watch the dvd supplied with the first order so I will know how to get the best benefits and to then call them at the customer service number. I get this EVERY DAY! I have a Telemarketer Block on my number phone yet they repeatedly go through it. I have nicely asked to be removed.

I have not so nicely asked to be removed. I called their customer service center and was told "Ma'am, we don't have any auto dialer." THE *** THEY DON'T! I DEMANDED A CALL FROM A SUPERVISOR AND WAS TOLD THEY DIDN'T HAVE ONE AVAILABLE.

I WILL FILE A COMPLAINT WITH THE FCC. THEY ARE VIOLATING FEDERAL LAW.

Helpful 6 Not helpful 0
1 comment
#744359

You should be ashamed of yourself accepting the free bottle then complaining that they will not cancel your account, when you called in to order you were so fixated on the free that you ignored everything else that was said to you. now you complain.

Great Healthworks's reply to:

Omega XL charged but not received

We would very much like to help with your refund, but we are unable to do so because you have chosen to remain anonymous. We recommend contacting the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
author's review
ID
#449057 Review #449057 is a subjective opinion of poster.
Product
Great Healthworks Account
Loss
$175

Great HealthWorks charge our account $175.00 for ONE bottle of Omega XL. Since we are having financial difficulties and did not want the chgarege, we called to cancel.

They said we could NOT cancel and the BOTTLE would ship in 2 days. They would issue a partial credit if we sent the bottle back. The representative was Forrest Dupres who sounded like he faces this many times a day. He was too glib with his responses.

He welcomed any effort on my part to get the refund including: contacting our State Attorney General, filing legal action, and he even welcomed me to fly to Forida and come to their offices in person. We are assured of not receiving a refund (basically). This place is a scam marketing company, full of liars, and cheating boiler room sales. It should be an embarrassment to anyone who works there, but they seem to thrive on it.

What a shame! Those of you even considering buying anything from this company should (politely) get your collective heads examined.

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Great Healthworks's reply to:

Returned Product, not received refund

We’re sorry to learn of the difficulty you had with your cancellation. We would very much like to look into it, but that isn’t possible, as you have chosen to remain anonymous. If you wish to address your concerns, please contact our Customer Advocacy Group, at 1-800-607-0419, or, if you prefer, via email at cagsupport@greathealthworks.com.
author's review
ID
#447277 Review #447277 is a subjective opinion of poster.
Loss
$200
New Reviewer

We cancelled in February after 2 years of use due to financial reasons. They still took out payments 8 weeks later, (after cancelling formally), without permission. When we phoned they didn't seem concerned that they had done this. They said to return the item immediately for a full refund. We cancelled again a second time in May and returned another shipment as per the Visa Corporations instructions within five days of receiving it.

now it is Sept. and still no refund to us or visa. We are truly disappointed that they would treat customers like this after using their product faithfully for so long.

At least stand behind your policies.

They have lost a good customer and we will do everything to let people know how they rook people out of their money.

Helpful 4 Not helpful 0
Great Healthworks's reply to:

I'm Pissed!

As you have chosen to remain anonymous, we are unable to review the details of your account and offer to address your concerns. We recommend contacting the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
author's review
ID
#436281 Review #436281 is a subjective opinion of poster.
Loss
$50

This product is a scam, as it did absolutely nothing for me. I took two bottles of capsules, and called the company to tell them I did not want to receive more of the product.

The following month, they did not send any more. However, the month after that, they began to continue sending the product again. I had to file a complaint with my bank to get my money back.

The whole experience was an aggravation, to say the least. Probably the worst thing was that I was in hopes the product would help, but it was not effective in the least.

Helpful 2 Not helpful 0
1 comment
#813561

The same this has occurred to me. They took money from my account without permission.

They are supposedly refunding but it will take 30 days to get the money back.

Ripoff.