Mercedes G

HORRIBLE

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I ORDERED THIS PRODUCT TO TEST. WITHOUT MY AUTHORIZATION THEY SHIPPED ANOTHER ORDER. WAS HELL TO CONTACT CUSTOMER SERVICE FOR A REFUND..

Great HealthWorks Reply:
Thank you for your review, we are happy to have been able to speak with you. We strive to deliver excellent customer service. We are glad we were able address all of your concerns regarding your account. We have submitted refunds in the amount of $19.95, $19.95 and $69.98 as per the terms of our money back guarantee . Please feel free to contact us at 1-800-488-8082 should you have any further concerns and one of our agents will be more than happy to assist you.
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Loss:
$162
Preferred solution:

Full refund

Petra F Ryx

Unsatisfactory

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I have placed on order over 14 days ago. After calling to inquire I was told there is a shipment delay of 14 business days, but that I was to receive my shipment on 4/28/20 which I did not.

I believe the delay in shipment of 14 business days should have been announced to customers, so they could have increased their orders accordingly or made other arrangements. Call holding time is very long as well.

Great HealthWorks Reply:
Thank you for your review. We are happy to have spoken with you on 4/30/20 about your concerns. As discussed, we are currently experiencing shipping delays on our orders. We apologize for any inconvenience this may have caused. As agreed, we will be sending you a complimentary bottle of OmegaXL instead of the refund originally requested in your complaint. Please use the tracking number provided for any updates on your shipment. We strive to deliver excellent customer service. If you have any additional questions or concerns, feel free to contact us and one of our agents will be more than happy to assist you. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
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Preferred solution:

Full refund

Anonymous
map-marker Plainfield, New Jersey

Cancel & Return Auto Ship

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Though I take it every day 4 capsule a day I have a total of 3 bottles. I still have the previous shipment.

Hence, I'm cancelling your auto ship &;;;;;;;; returning the shipment recieved

today.

USPS Tracking #eVS. 920019****764089****10.

I'll also be contesting the current charge .

Great HealthWorks Reply:
Thank you for your review, we are happy you were able to speak with one of our agents on 03/10/2020. As advised your account has been canceled. As a courtesy we have refunded your last order in the amount of $202.90. You will not receive any additional charges unless you contact us to reactivate your account. If you have any further questions ,please reach out to us via email at Support@greathealthworks.com or 1-800-488-8082, and one of our agents will be more than happy to assist. We strive to deliver excellent customer service and look forward to hearing from you.
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shanria f

I did a one time purchase in December why are you still billing my card and sending additional pills,can you please return my funds on my card and stop charging these monthly bills I never authorise

I haven't authotize you to charge my card monthly it was only a one time purchase

Great HealthWorks Reply:
Thank you for your review, while reviewing your account we noticed that your initial order was placed online. As mentioned in our Terms and Conditions which would have been acknowledged and accepted at the time of purchase, the introductory price offer included the delivery of fresh supplies of our 60 count bottle of OmegaXL every month. There was no obligation to remain in the program and you could cancel at any time. We have attempted to contact you and unfortunately, we were unable to reach you or leave a voicemail. As requested, your Autoship has been canceled and refunds totaling the amount of $119.85 have been submitted as per our 90-day money-back guarantee. Please allow 2-3 business days for processing. Ultimately, your financial institution will determine when you see the refunds. We strive to deliver excellent customer service. If you have any additional questions or concerns, feel free to contact us at 1-800-488-8082 and one of our agents will be more than happy to assist you.
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Cons:
  • Too much shipped
Reason of review:
charging my card with no authorization
Loss:
$100
Preferred solution:

Full refund

jung p
map-marker Plantation, Florida

Can't cancel on phone 30 minutes

scam unable to cancel on phone or online. deliberating taking advantage on the elderly

Great HealthWorks Reply:
Thank you for your review, unfortunately we were unable to reach you. We strive to deliver excellent customer service. As advised in our voicemail your account has been cancelled and there will be no further charges. Unfortunately, this account is not eligible for any refunds as per our 90 day money back guarantee. If you have any additional questions or concerns feel free to contact us at 1-800-488-8082 and one of our agents will be more than happy to assist you.
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Reason of review:
Return, Exchange or Cancellation Policy
Loss:
$400
Preferred solution:

Full refund

Eva L Lmn
map-marker Schaumburg, Illinois

Not yet

Thank you for trial bottles of

OmegaXL

StrongHeart

ProbioticXL.

Please HOLD OFF ON All AUTO SHIPs! We will call when we need new supply.

Thank you.

Eva L.

Great HealthWorks Reply:
Thank you for your review, unfortunately we were unable to reach you. We strive to deliver excellent customer service. As advised in our voicemail your account has been canceled and there will be no further charges. When you are ready to continue receiving orders feel free to contact us at 1-800-488-8082 and one of our agents will be more than happy to assist you.
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Conda Muu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Adverse Medical reaction to product.

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Took OmegaXL Sad supplement for 12 days and developed severe joint pain, rt shoulder, elbow, wrist. Progressed to lower back pain, loss of strength, pain in left shoulder and elbow.

Stopped the supplement and suffered for two more weeks.

Went to medical doctor for treatment. All pain cleared up in two days after medical treatment.

Great HealthWorks refused refund saying I missed the 30 day refund period.

Great HealthWorks Reply:
Thank you for your review, we are happy to have been able to speak with you on 07/30/19. After further review, we were able to determine that your order was purchased via Amazon. The refund policy for Amazon is 30 days however, we have issued a full refund in the amount of $69.99 as a courtesy. We also offered to review the medical concern you expressed regarding our product and you declined to provide any additional information. We strive to deliver excellent customer service and really appreciate your feedback. Please feel free to contact us at 1-800-488-8082 should you have any further concerns and one of our agents will be more than happy to assist you.
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Cons:
  • Poor customer care
Reason of review:
Bad quality
Loss:
$70
Preferred solution:

Full refund

Debra V Jxr

I have been taking Omega XL for years now

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It is not a Scam, I started taking Omega XL for years now. It's been very good and helpful for me.

The problem is maybe you didn't listen when the Company asked you to take four tablet the first two weeks or so. Then take about three the next week.

Now I'm down to two a day at night. Debra Like

Great HealthWorks Reply:
Thank you for your review. We thank you for your business and loyalty to our product.
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Pros:
  • I liked my great works omega xl
  • What it did for me
Reason of review:
Good quality
Wes M Vff

This company is a money grabbing scam

My Mother ordered this product and was told it would be $20 dollars, so she ordered not knowing that this was a continual monthly re-order. when the charges came in they where $75 at non interval times.

So far she has been scammed out of $300 and no additional product.

We have told the bank and we have called the company but they keep giving us the run around story passing us off person to person and never resolving anything. This is a pure scam company, They are taking money from an 87 year old woman on a fixed income and will not stop.

Great HealthWorks Reply:
Thank you for your review, we are happy to have been able to speak with you on 6/19/19. We strive to deliver excellent customer service. As advised in our conversation we have cancelled your mother’s account and issued refunds to her qualifying orders as agreed upon. Please feel free to contact us at 1-800-607-0419 should you have any further concerns and one of our agents will be more than happy to assist you.
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Reason of review:
Problems with payment
Loss:
$300
Preferred solution:

Full refund

CAROL K Iff

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Livonia, Michigan

Great Health Works, etal, is a huge rip off.

My wife is 81 years old and it is apparent that this company prays upon the elderly. She has called and cancelled any future shipment s but they keep on coming. They coned here into using a debit card rather then a credit card so all we can do now is file a complaint with the Attorney's General of both Michigan and Florida and the fraud division of the postal service.

Great HealthWorks Reply:
Thank you for your review, we are happy to have been able to speak with you on 4/03/2019. We strive to deliver excellent customer service. As advised in our conversation we have applied your 90 Day Money Back Guarantee and issued refunds to your qualifying order and cancelled your automatic shipments as per you’re your request. Please feel free to contact us at 1-800-607-0419 should you have any further concerns and one of our agents will be more than happy to assist you.
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Reason of review:
Order processing issue
Loss:
$150
Preferred solution:

Full refund

Maria G Qsl
map-marker Miami, Florida

Bad Experience bad Customer services

Iam calling you abpot a[roblem but I stayed in the phone more than an hpur I bought your product Omega XL last month for a gift but I do not authorized to sen me more I find in my Boxmail one box from you with a new Shipment but I do not use and I want to return your Porduct and yo return my money to my Credit Card because I do not Ask more Omega Xl Please tell me how to send your product Please contact me by email rosanaaurich@***.com

Now I am waiting at the phone for a reptresentative about two hours waiting

Thank my name is Maria Gomez

Great HealthWorks Reply:
Thank you for your review, unfortunately we were unable to reach you. We strive to deliver excellent customer service. From time to time, due to call volume we experience longer wait times but can also be reached through email. Your account has been cancelled and there will be no further charges. A refund of $39.95 for the order processed on 02/12/19 has been submitted, please allow 3 business days for processing. We really appreciate your feedback; please feel free to contact us at 1-800-607-0419 should you have any further concerns and one of our agents will be more than happy to assist you.
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Reason of review:
Poor customer service
Linda W Lit

No customer service.

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I have sent an email trying to cancel our order for omega xl. I have gotten no response.

I have called several times and am always left on hold for at least 20 minutes before hanging up.

I would appreciate any help anyone can give me. Thank you.

Great HealthWorks Reply:
Thank you for your review, unfortunately we were unable to reach you. We strive to deliver excellent customer service. Your account was cancelled on 12/28/18 and there will be no further charges. Should you have any further concerns feel free to contact us at 1-800-607-0419 and one of our agents will be more than happy to assist you.
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Cons:
  • Poor customer care
  • Unresponsiveness
Reason of review:
Poor customer service
Loss:
$65
Preferred solution:

Full refund

ROBERT N Tqp
map-marker Coram, New York

UBABLE TO CANCEL SHIPMENTS TO MY HOME.

WE SIGNED UP FOR PERIODIC SHIPMENTS OF OMEGA XL AND HAVE NOT BEEN ABLE TO CANCEL THE SHIPMENTS.

IF YOU CALL THEM AND YOU WANT TO ORDER FROM THEM THEY ARE AVAILABLE BUT IF YOU WANT TO CANCEL THE SHIPMENTS YOU CANNOT GET THROUGH TO THEM.

I SPENT A WHOLE DAY TRYING TO SPEAK TO CUSTOMER SERVICE BUT WAS KEPT IN A RECORDING LOOP SO I COULD NOT CANCEL.

THEIR EXCUSE IS THAT THEY ARE SO SUCCESSFUL BUT IF IT TAKES HOURS AND HOURS ON THE PHONE TO GET THROUGH TO THEM IT MUST BEE THAT THOUSANDS OF PEOPLE ARE TRYING TO CANCEL OR THAT THEY JUST WILL NOT LET YOU CANCEL!

I HAD TO CALL AMEX TO STOP THE CHARGES.

Great HealthWorks Reply:
Thank you for your review, unfortunately we were unable to reach you. We strive to deliver excellent customer service. From time to time, due to call volume we experience longer wait times but can also be reached through email. As advised in our voicemail your account has been cancelled and there will be no further charges. We really appreciate your feedback; please feel free to contact us at 1-800-607-0419 should you have any further concerns and one of our agents will be more than happy to assist you.
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Reason of review:
Return, Exchange or Cancellation Policy
Preferred solution:

STOP THE DELIVERIES

Luis R Chl
map-marker Scottsdale, Arizona

Uncompleted Cancellation/ Refund

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I had previously cancelled any shipments of your product but back in Oct 10 2018 I had received an automatic shipment of your product and had been charged obviously through my card. I'm working on a job that is 100% Commission and told the Cust Service Rep and her supervisor that I did not want to receive or purchase any future shipments.

Well, now its 15 Nov 2018 and I've been shipped and charged again. I AM LIVID!!! I just called your customer service and explained my situation calmly and rationally. I'm asking for the same resolution as I had the first time around.

I'm hoping that given my name, address, and email address, the situation can be resolved and that my charges will be reversed within the 3 business days as explained. I'm writing this as a digital backup which I will document as a screen shot in the event that I will need to prove to the Arizona Attorney General or Lawyer that the proper steps were taken to address my complaint through the proper channels.

You really to address this as any legitimately run business would not treat their customers as a cash cow just there for the milking. I will update or post as required.

Great HealthWorks Reply:
Thank you for your review, we are happy to have been able to speak with you on November 16th 2018. We strive to deliver excellent customer service. As advised in our conversation we have applied your 90 Day Money Back Guarantee and issued refunds to your qualifying orders. Please feel free to contact us at 1-800-607-0419 should you have any further concerns and one of our agents will be more than happy to assist you.
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Loss:
$110
Preferred solution:

A refund has already been proposed, I recommend that you review your auto-renewal policy and practices as this is probably the number one issue that is plaguing your company.

Faye P Cyh

Can't understand the negative reviews

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I take it mainly for my heart. It has cholesterol lowering benefits.

My overall cholesterol is 164; however, it has helped moderate knee pain & increased joint comfort & mobility. The company will adjust your shipments according to your needs & finances. I've never been a victim of high-pressure sales. The CSRs have all been very polite, accommodating, helpful, & friendly.

I always had a good experience when I contacted customer service, that is until today.

A CSR by the name of Jasmine was ready to cancel my account. My advice is take care of the customers you have before seeking referrals.

Great HealthWorks Reply:
Thank you for your review and we appreciate your feedback. We strive to deliver excellent customer service. We thank you for being part of the OmegaXL family since 2014.

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