Shirley T Rip

Unacceptable I ordered and asked that I didn't want anymore and the next month I was sent a email stating that my shipment was on the way I called and stayed on hold for over 3 hrs.

No one never answered the phone I sent emails stating to cancel the order no one replied I got a message saying that someone would contact me the next email said that my shipment was on the way I asked over not to charge my card but no one listened I'm contacting the bbb and I'm sending the pills back and want my money added back into my account I don't want anymore products from you again

Great HealthWorks Reply:
Thank you for your review. After reviewing the account in question, we acknowledge the attempts made to contact us. We have been experiencing an increased volume of customer requests and apologize for any delays in providing a timely response. We are happy to see that on July 27, 2020, an email was sent from one of our representatives confirming your account had been canceled as requested. We attempted to contact you on July 27, 2020 about your experiences with us but unfortunately were unsuccessful. We submitted a full refund for your last order at the time of this complaint. Our goal is to provide excellent customer service to all customers. We take our customer's comments seriously and appreciate the feedback shared.
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Preferred solution:

Full refund

Terry W Hhl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order Not Received - 9 Days Late!!!

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Cheers!

Where is my OmegaXL? You withdraw money out of my account 9 days ago...

Great HealthWorks Reply:
Thank you for your review. After reviewing the account in question, we acknowledge the attempts made to contact us and apologize for any delays in providing a timely response. We have been experiencing an increased volume of customer. We are happy to see that on July 21, 2020, you spoke to one of our representatives about your order status. After receiving your review, we attempted to contact you on July 22, 2020, about your experiences with us but were unsuccessful. We can confirm that your order was delivered on July 23, 2020. We welcome any future requests via our customer service line at 1-800-488-8082 or via support@greathealthworks.com. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST. Our goal is to provide excellent customer service to all customers. We take our customer’s comments seriously and appreciate the feedback shared.
View full review
Preferred solution:

Deliver product or service ordered

Elizabeth H Dsi

Discontinue further shipments

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Its easy to order but to cancel further shipment is super hard. They probably dont like you to discontinue your membership but I cant afford it anymore.

So PLEASE! Stop charging me.

Great HealthWorks Reply:
Thank you for your review. After reviewing the account in question, we acknowledge the attempt made to contact us and apologize for any delays in providing a timely response. We have been experiencing an increased volume of customer requests and apologize for any delays in providing a timely response. We made several unsuccessful attempts to contact you about your request. We are happy to see that on July 14, 2020, you spoke to one of our representatives about your request. After receiving your review, we attempted to contact you again on July 22, 2020, about your experiences with us but were unsuccessful. A refund was submitted for your last order and will be processed within three business days. Our goal is to provide excellent customer service to all customers. We take our customer’s comments seriously and appreciate the feedback shared.
View full review
Loss:
$48
Preferred solution:

Full refund

Nina N Tsx

Wow takes forever to get a refund

I have returned the product in the early part of June and have been told that it would take a few weeks for a refund. Well it is now a month and still waiting.

Great HealthWorks Reply:
Thank you for your review. After reviewing the account in question, we can confirm that on June 10, 2020, you spoke to one of our representatives about your refund request and were advised that as per terms of our sixty (60) day money-back guarantee, a refund would be processed within 30 days of receiving the return of the product. Your return was received on June 19, 2020 and the refund was processed. We made several attempts to contact you to advise that your refund was processed but unfortunately we were unsuccessful. We welcome any future requests via our customer service line at 1-800-488-8082 or via support@greathealthworks.com. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST. Our goal is to provide excellent customer service to all customers. We take our customer’s comments seriously and appreciate the feedback shared.
View full review
Preferred solution:

Full refund

Lee C Kfv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Con artist company

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I called to cancel a product before. I moved. Just saw that they kept a subscription for a different product that I never switched to and kept sending to old address!

Invoice : A-2001B25B8

Great HealthWorks Reply:
Thank you for your review. After reviewing the account in question, we were not able to locate any contact attempts made regarding your account. We did also attempt to contact you regarding your request but were unsuccessful. Your account however has been canceled and you will not be receiving any additional shipments or charges. We welcome any future requests via our customer service line at 1-800-488-8082 or support@greathealthworks.com. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST. Our goal is to provide excellent customer service to all customers. We take our customer’s comments seriously and appreciate the feedback shared.
View full review
Loss:
$50
Preferred solution:

Full refund

Kurtis v

Absolutely horrible company!

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Filled out their cancellation form on June 5th, July 2, a reorder showed up, and sure enough they hit my credit card for it. Typical monthly renewal scam, once you sign up, they make it near impossible to cancel. I am one PI$$ed off customer!!!!!

Great HealthWorks Reply:
Thank you for your review. After reviewing the account in question, we acknowledge the attempt made to contact us and apologize for any delays in providing a timely response. We have been experiencing an increased volume of customer requests. We attempted to contact Mr. Vankampen on July 13, 2020 but unfortunately were unsuccessful. Mr. Vankampen’s account has been canceled and we have submitted a full refund of the last billed order. Please allow 1-2 business days for processing. Our goal is to provide excellent customer service to all customers. We take our customer’s comments seriously and appreciate the feedback shared.
View full review
Loss:
$47
Preferred solution:

Full refund

Jim W Zuo

Great HealthWorks - Your product doesn't work

I've your product for 3 months and haven't seen any improvement

eew

Great HealthWorks Reply:
Thank you for your message. We are experiencing an increased volume of customer requests and are working to fulfill each request promptly. We apologize for any inconvenience you may have experienced. Our goal is to provide excellent customer service to all customers and we are working to improve our response time. Upon receiving this review, we are happy to have communicated with you via email on July 29, 2020 and by phone on August 14, 2020. As requested, your account was canceled on 07/29/20. We welcome any future requests via our customer service line at 1-800-488-8082 or support@greathealthworks.com. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST. We take our customer's comments seriously and appreciate the feedback shared.
View full review
1 comment
Guest

I CANNOT BELIEVE THE HORROR OF TRYING TO GET BACK PAIN RELIEF FROM GREAT HEATH WORKS. THIS IS THE BIGGEST RIPOFF I HAVE EVER ENCOUNTERED.

I CALLED TO CANCEL MY ORDER IN TIME SO I COULD GET MY REFUND. THE REPRESENTATIVE TOLD ME THAT THEY WILL SEND ME A FREE BOTTLE, AND IF I STILL DON’T FEEL BETTER I COULD CANCEL TO GET A FULL REFUND. BUT BEFORE THAT. I HAD TO WAIT OVER 3 HOURS TO GET THE REP.

ON THE PHONE. THOUGH IT WAS NEVER POINTED OUT TO ME THAT I HAD TO SEND THE BOTTLES BACK IN ORDER TO GET MY REFUND, I COMPLIED..... I SENT THE LAST BOTTLE BACK. THEY CALLED ME TODAY FROM A RECORDED MESSAGE.

AND TOLD ME MY REFUND WAS ON ITS WAY. I STAYED ON THE LINE TO FIND OUT HOW MUCH REFUND THEY WOULD BE SENDING ME... AND I GOT A REAL PERSON ON THE PHONE THAT TOLD ME I HAD 38 CENTS COMING. WHEN MY BANK ACCOUNT WAS CHARGED $45.00 TWICE!

THIS PROCESS TOOK A WHOLE HOUR TO NO AVAIL, AND NO SATISFACTION....

THEY SAID THEY NEVER RECEIVED THE BOTTLE I SENT. MY ADVICE ISTO STAY AWAY FROM THIS HORRIBLE COMPANY.

Michael O Bqg

They take the money in a timely way but don't have time to cancel automatic billing.....

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Read the terms and conditions! The only way to get the good deal is to agree to automatic billing and shipments.

Only do this if you use a prepaid debit card with only the initial balance needed for the first shipment.

They sure get your credit card number on file quickly but don't seem to have enough time to answer their phones or cancel your subscription in a timely manner. $75 PER MONTH for 60 pills is ridiculous.

Great HealthWorks Reply:
Thank you for your review. We are happy to see that Mr. Owen spoke to one of our Customer Service representatives on 06/24/20 and that his account was cancelled as requested. Mr. Owen opted to keep his last order of two bottles instead of requesting a refund under the terms of our sixty (60) day money back guarantee. After reviewing the account in question, we found Mr. Own contacted us via phone in reference to his account and apologize for any delays in providing a timely response. We are experiencing an increased volume of customer requests. We attempted to contact Mr. Owen on June 25, 2020 about his concerns, but unfortunately were not able to reach him. Our goal is to provide excellent customer service to all customers. We take our customer’s comments seriously and appreciate the feedback shared.
View full review
Pros:
  • Product seems to work
Cons:
  • Customer service is missing
Loss:
$75
Preferred solution:

Full refund

Linda S Azu

Stop orders

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Couldnt get threw tried many many many times. I dont want your product so please stop sending them!!!!!

Great HealthWorks Reply:
Thank you for your review. After reviewing the account in question, we found that Mrs. Stricken attempted to contact us by phone in reference to her account. We are experiencing an increased volume of customer requests and apologize for any delays in providing a timely response. We are happy to see that Mrs. Stricken spoke to one of our Customer Service representatives on June 24, 2020 and that her account has been canceled as requested. We attempted to contact Mrs. Stricken on June 25, 2020 to follow up about her experience with us, but unfortunately we were not able to reach her. We welcome any future requests via our customer service line at 1-800-488-8082 or support@greathealthworks.com. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST. Our goal is to provide excellent customer service to all customers. We take our customer’s comments seriously and appreciate the feedback shared.
View full review
Loss:
$60
Preferred solution:

Stop order

Laura G Ztb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad service

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Fast to order. Extreme slow to respond to call.

Rita took my call after a 30 minutes wait, promised me I will hold for no more than 2 minutes to get me to someone to cancel my subscription. I am still holding for 15 minutes later.

Great HealthWorks Reply:
Thank you for your review. After reviewing the account in question, we acknowledge the attempts made to contact us and apologize for any delays in providing a timely response. We have been experiencing an increased volume of customer requests. We are happy to have been able to speak with Mrs. Laura Gibbs on 6/25/2020 about her experiences with us. As agreed, all auto-shipments have been canceled. Mrs. Gibbs expressed that she is looking forward to taking the product, but does not wish to be on an auto-shipment program. We welcome any future requests via our customer service line at 1-800-488-8082 or support@greathealthworks.com. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST. Our goal is to provide excellent customer service to all customers. We take our customer’s comments seriously and appreciate the feedback shared.
View full review
Preferred solution:

Discontinue subscription

Helen C Uvf

NO CUSTOMER SERVICE ANSWERS THE PHONES

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Had customer service on hold yesterday for 1 hour and 32 min til it came on at

6:05 p.m. and said to call back tomorrow.

I have called 4 times and

never get through to anyone. They say to call back to make any changes

to your order and it is impossible.

Great HealthWorks Reply:
Thank you for your review. After reviewing the account in question, we acknowledge the attempts made to contact us on behalf of the account in the name of Helen Collins. We are experiencing an increased volume of customer requests and apologize for any delays in providing a timely response. We are happy to have spoken with you on June 17, 2020 about your experience with us. We have applied the changes to your active auto ship as requested. For future reference, we also accept customer requests via email. Please contact our Customer Service team with any additional requests at 1-800-488-8082 or the phone number provided during our call, and one of our representatives will be more than glad to assist you. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
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Preferred solution:

Cannot get ahold of customer service is my only problem, product is GREAT!!!!

Carlos B Lqd

I submitted to cancel monthly subscription and I am STILL getting charged monthly

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I submitted a cancellation of monthly orders and yet I am still getting charged. Its now 2 cancellation forms that I am having to submit.

I tried calling and good luck getting someone to help you. Looks like every costumer is having the same issue.

Great HealthWorks Reply:
Thank you for your review. We have reviewed the account in question and found that Mr. Carlos Barriga placed an online order on April 11th 2020. As mentioned in our terms and conditions which would have had to be agreed to at the time of purchase, the online offer included membership into our convenient auto-shipment program that could be canceled at any time. We acknowledge that Mr. Barriga attempted to contact us on more than one occasion and was unable to get through to a representative to handle his cancelation request. We are experiencing an increased volume of customer requests and apologize for any delays in providing a timely response. As requested by Mr. Barriga, we have submitted a refund for the last order processed after Mr. Barriga’s initial attempt to cancel his membership. We are happy to have spoken with Mr. Barriga to discuss his experience. Mr. Barriga expressed his satisfaction with our further customer service efforts. We encourage Mr. Barriga to contact our Customer Service team with any additional requests at 1-800-488-8082, and one of our representatives will be more than glad to assist him. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
View full review
Preferred solution:

Full refund

ILEANA Q

Mienten

Recién realicé una compra por teléfono y me prometieron un probiótico y al confirmar la venta me dicen que se agotó que no lo tendré. Entonces para qué lo ofrecen?

He llamado constantemente para que me den el tracking number de mi compra y no está disponible. Cuando hice mi orden por teléfono me advirtieron del auto envío le indiqué que no estaba interesada porque esto es un regalo que quería hacer y me dijeron que era bien fácil desactivar la orden por teléfono...

MENTIRA.... es imposible llevo dos días en la línea esperando más de una hora y nadie me atiende NO QUIERO AUTO ENVIOS.

Great HealthWorks Reply:
Gracias por su comentario, luego de haber revisado la cuenta en discusión, encontramos que la Sra. Ileana Quijano se comunicó con nosotros el 4 de Junio de 2020 para adquirir la oferta promocional “compre uno obtenga uno gratis” de 2 botellas de OMEGAXL. Esta promoción incluyó una membresía en nuestro conveniente programa de auto envío, el cual puede ser cancelado en cualquier momento. Al momento de la llamada la Sra. Quijano acepto los términos y condiciones de la suscripción antes de completar la compra del producto. La compra también incluyó una garantía de devolución de dinero de 60 días comenzando desde la fecha inicial de compra. Reconocemos los esfuerzos realizados para contactarnos y nos disculpamos por no proveer una contestación en un tiempo adecuado. Hemos estado experimentando un incremento en el volumen de solicitudes de nuestros clientes. Como solicitado hemos cancelado todos los envíos futuros.

De acuerdo con nuestra garantía de devolución de dinero si se encuentra insatisfecha con los productos recibidos, favor de devolver la porción no utilizada incluyendo las botellas vacías en un periodo no mayor de 30 días después de la fecha de cancelación de 16 de Junio de 2020 para recibir un reembolso del precio de compra (menos envío y manejo). La dirección de devolución es: 4150 SW 28 Way Fort Lauderdale, FL, 33312.

Favor de permitir hasta 30 días para que procesemos la devolución y emitamos el rembolso. Favor de comunicarse con nuestro equipo de servicio al cliente de tener alguna otra solicitud al 1-800-488-8082 o al número provisto durante nuestra llamada y uno de nuestros representantes estará encantado de asistirle. Nuestro horario de operación es de lunes a viernes de 9:00 a.m. a 6:00 p.m. hora estándar del este.
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Flor D Enx

Company will not disclose monthly subscription

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I placed an order on 04/28/2020. I was never told I was being placed on a monthly billing subscription, and I was charged twice.

I tried to cancel several times.

I was on hold for 1.5 hours last time I called. I had to cancel my card and file a fraud claim with my bank.

Great HealthWorks Reply:
Thank you for your review. After reviewing the account in question, we can confirm that on April 26th 2020, Mrs. Flor Delacruz called in to purchase a Buy One Get One Free promotion of two (2) bottles of OmegaXL with one (1) bottle of ProbioticXL and one (1) bottle of TurmericXL. The promotion also included membership into our convenient auto-shipment program that could be canceled at any time. At that time, Mrs. Delacruz would have agreed to the terms of the subscription before completing the purchase. The purchase also included a sixty (60) day money-back guarantee from the date of the initial purchase.
A call was received on June 3rd 2020, the person identified themselves as Mrs. Delacruz and agreed to postpone her shipments of OmegaXL, ProbioticXL and TurmericXL until September 27th 2020. Following the receipt of the complaint, we reached out to Mrs. Delacruz on June 10th, 2020 and are happy to have spoken with her to address her concerns. As agreed, all shipments have been canceled, and refunds minus any shipping and handling expenses are eligible as Mrs. Delacruz is within her money back guarantee period. Mrs. Delacruz expressed her satisfaction with her account being canceled. Our goal is to provide excellent customer service to all customers. We believe that we have adequately addressed Mrs. Delacruz concerns and apologize for any inconvenience. We take our customer’s comments seriously and appreciate the feedback shared.
View full review
Preferred solution:

Full refund

Wanda D Exr

Terrible

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I tried to cancel my automotive monthly order, I called a couple of different numbers , the representatives answer calls with a very friendly manner as soon as you say the word cancel they transfer you to a department that doses not answer or call you back, they make it very hard and give you the run around while being so friendly, they claim they have great customer service, I cant imagine someone elderly having to go through this, I spent hours trying to get this resolved, I finally had called a number pretending to place an order, a friendly salesman tried to get me to call a number that I had already tried many times and was put on hold, finally he said to go to website and gave instructions, NO ONE else could tell me that, WHY????

Great HealthWorks Reply:
Thank you for your review. We are happy to have spoken with you on 5/11/2020 about your account. As discussed, we have sent you a courtesy bottle of OmegaXL. Please allow 7-14 business days for delivery. We have also canceled your Autoship as requested, and you can call us at any time to receive a new order. We strive to deliver excellent customer service and believe that we have adequately addressed your concerns. We take our customer’s comments seriously, and appreciate the feedback shared.
View full review
Preferred solution:

Let the company propose a solution

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